Customer Retention Specialist

Who we are…

Great Places to work 2022

DearDoc provides top doctors with a suite of technology and marketing tools to ensure communication between patients and doctors is a more accessible, modern and seamless experience. Currently serving over 3,600+ practices, DearDoc enables doctors to focus on what they do best: providing great patient care.

Working with teammates all over the world, we enjoy the autonomy and innovation of a startup environment where people rally around a shared vision, advance quickly within the company, and are invigorated by our fun, fast-paced culture. Truly…we have a LOT of fun.

We’ve been doing this since 2019 and we’d like to think we’re pretty good at it. We are always looking for people who will make us better.

While our Customer Success Team serves as the primary point of contact for our DearDoc customers, our Customer Retention Specialists play a critical role in ensuring the long term relationship of our valued customers. As a Customer Retention Specialist, your primary responsibility will be to work with those customers who have requested to cancel their service or whose renewal payment failed to process.

Location - Remote to start, must be willing to go into an office 3 days a week in Phoenix in the future.

Salary - 50K Base, uncapped commission (30K average, paid out on a flat % rate per transacted saved account) - 80K+ OTE

• Medical, Dental, Vision, 401(k) Match
• Unlimited PTO
• Commuter Benefits
• Mental Health Benefits
• Wellness Benefits 
• HealthAdvocate Services
• Teladoc Services
• CitiBike Membership

• Own the conversation with assigned doctors who have requested to cancel and/or whose renewal payment failed to process. These conversations include:
• Establishing a trusted and strategic relationship with each assigned doctor and drive continued value of our products and services
• Resale value on using DearDoc and work through challenges to ensure retention and product satisfaction
• Crafting creative solutions that meet the customer and DearDoc’s needs
• Negotiating contract terms, pricing and product mix
• Prompt communication and follow through on commitments and next steps
• Focus on retaining the long-term relationship
• Follow up specific teams to ensure commitments are executed on customer’s behalf 
• Be a product expert and evangelist
• Ability to effectively communicate client information across teams – sales, customer success and product support
• Innovate on current processes and proactively seek ways to improve the retention experience
• Develop processes that distinguish our brand by exceeding customer expectations

• Bachelor's degree preferred, but not required.
• 2-4 years of full-time sales experience 
• Demonstrated experience meeting sales metrics
• Experience in developing relationships with customers and serving as a consultant
• Professional attitude and demeanor when interacting with others.

DearDoc, Inc. is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided on the basis of qualifications, merit, and business needs.

We do our best to respond to all applications as quickly as possible. We look forward to reviewing your background and connecting shortly to learn more about you! In the meantime….CHECK US OUT!

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Who We Are

Great Places to work 2020