Product Fulfillment Specialist

Who we are...

Great Places to work 2022 and 2023

DearDoc provides top doctors with a suite of technology and marketing tools, allowing them to run their practices more efficiently, so that they can give their full attention to their patients. DearDoc works endlessly to ensure that every practice is given whatever they need to run smoothly, and more importantly, to continuously grow with new patients. We are a passionate and hard-working team, dedicated to the 4,500+ practices who use our technology and working to innovate the healthcare space each and every day.

Working with teammates all over the world, we enjoy the autonomy and innovation of a startup environment where people rally around a shared vision, advance quickly within the company, and are invigorated by our fun, fast-paced culture. Truly…we have a LOT of fun.

We’ve been doing this since 2019 and we’d like to think we’re pretty good at it. We are always looking for people who will make us better.

As a Product Fulfillment Specialist, you will play a key role in the full product lifecycle that our clients purchase, from its creation, connection, and ongoing support. Your focus will be on troubleshooting issues, identifying areas for improvement, and driving innovation within the products.  Your focus will be on fulfilling products on time, troubleshooting issues, identifying areas for improvement, and driving innovation within the products.

**RESUMES MUST BE SUBMITTED IN ENGLISH TO BE CONSIDERED**

Must be able to read and write in English

Salary: $26k MXN monthly pesos plus monthly performance bonus

• Unlimited PTO
• 11 Paid Holidays
• Annual Week off For the Holidays
• $150/ month USD stipend towards health insurance

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• Preferred (but not limited to) bachelor's degree in marketing, programming or in a relevant field or equivalent practical experience.
• Proficient in English 
• Experience with digital platforms and an understanding of their functionalities.
• Knowledge of workflows and the ability to apply them in product development.
• Attention to detail and a proactive problem-solving mindset.
• Excellent communication skills, both written and verbal, in English, to effectively collaborate with internal teams and address client needs.
• Ability to work in a fast-paced environment, manage multiple priorities, and meet deadlines.
• Adaptability to learn new technologies and software quickly.
• Strong analytical skills to troubleshoot and resolve complex issues.

• Work closely with the product team to understand client needs and product requirements.
• Provide assistance in the development, implementation, and maintenance of the products.
• Troubleshoot and resolve product-related issues reported by clients, providing timely and effective solutions.
• Participate in enhancing the products by identifying areas for improvement and proposing new functionalities to drive innovation.
• Apply knowledge of workflows to ensure seamless integration and optimal user experience.
• Collaborate with cross-functional team members to gather insights and feedback for product enhancements.
• Perform testing and quality assurance procedures to verify the functionality and performance of the products.
• Document product features, functionality, and updates, providing clear and comprehensive information for internal and external stakeholders.

DearDoc, Inc. is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided on the basis of qualifications, merit, and business needs.

We do our best to respond to all applications as quickly as possible. We look forward to reviewing your background and connecting shortly to learn more about you! In the meantime….CHECK US OUT!

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Great Places to work 2022 and 2023