Associate Director, Operational Excellence

Who we are is what we do.

Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily. 

The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers.

Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform’s success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.

Why should you be part of our success story?

A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.

We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.

After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. There’s never been a more exciting time to join Deel — the international payroll and compliance market leader.

Responsibilities

• Play a crucial role in improving what we do and how we operate on a global scale across multiple Operations Teams, always aiming to drive speed, quality, efficiency and experience

• Design, implement, and improve complex operational systems and processes, cross-company workflows, and organizational tools, and drive excellence across operational teams

• Tackle highly impactful business problems and priorities by designing and implementing smart solutions, always optimizing for return on investment

• Identifying opportunities to improve our customer’s experience at core by putting yourself into the shoes of our customer, collaborating with stakeholders and driving impact quickly and successfully 

• Work closely with management and ops team members, leadership, product, systems and more to develop a short and longterm strategy and roadmap for your area of responsibility

• Lead a multi-country operations’ team, maintain direct responsibility over the output and performance, and oversee recruitment, onboarding, training, and performance management of the rapidly scaling team

Qualifications

• 5+ years experience managing an operations team in fast paced environments at a successful company (start-up environment and/or at a global company is a plus)

• You have experience leading and scaling teams

• You are KPI driven

• You have experience building great processes and products

• You are problem-focused, solutions-oriented, and have extreme attention to detail

• You have lots of energy and practice first principles thinking

• You have strong analytical skills turning data into insights (SQL skills are a plus) and actions

• You are willing to roll up your sleeves, being hands-on and pragmatic is what makes you and your team successful

• You are a team player and customer obsessed

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. 

Some things you’ll enjoy

• Provided computer equipment tailored to your role

• Stock grant opportunities dependent on your role, employment status and location

• Additional perks and benefits based on your employment status and country

• The flexibility of remote work, including WeWork access where available

At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of  race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up-to-date job listings at Deel by visiting our careers page.