Customer Support Training Specialist

Who we are and what we do

Deel is a global team that helps businesses hire anyone, anywhere, easily. Deel consists of more than three thousand self-driven individuals spanning over 100 countries. Our unified yet diverse culture keeps us continually learning and innovating the Deel platform and our products for customers.

Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the success of Deel’s platform. We deliver the best products and platform features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.

Why should you be part of Deel's success story?

A 30-mile hiring radius should no longer dictate how companies hire because great talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.

We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.

After our successful Series D in 2021, we raised another $50M last year, doubling our valuation to $12B.

There’s never been a more exciting time to join Deel — the market leader in international payroll and compliance.

Job mission

Elevate the performance and knowledge of CX Teams through effective training programs.

Duties and Responsibilities

• Conduct live training sessions for L1 & L2 Support new hires and track their performance during onboarding (attendance, participation, task completions, etc.).

• Create, develop and implement comprehensive training programs for roles within the CX organization, encompassing product knowledge, service procedures, soft skills, and company policies.

• Create engaging and interactive training materials, including presentations, manuals, videos, and e-learning modules, tailored to different learning styles and levels of expertise in collaboration with Instructional Designers.

• Collaborate closely with cross-functional teams to address knowledge gaps, assess training needs and identify areas for improvement in customer support performance.

• Keep training content up-to-date with the latest product updates, service enhancements, and industry best practices.

• Monitor customer support performance metrics to make data-driven decisions for training initiatives to improve performance both for new hires and tenured agents.

Key qualifications

• Excellent and creative English skills both written and verbal.

• Strong presentation and facilitation skills.

• Hard work ethic, integrity, and reliability.

• Strong problem-solving skills and attention to detail.

• Strong interpersonal skills.

• Excellent organizational and time management skills.

• Ability to thrive in a fast-paced and dynamic environment.

Desired but not Required

• Degree or certifications in Education, Training & Development, Instructional Design, Communications, or a related field.

• Previous working experience with designing and delivering training programs, preferably in a customer support or service environment.

• Proven track record of creating engaging and effective training materials, including presentations, manuals, videos, and e-learning modules.

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. 

At Deel, you’ll enjoy:

• Computer equipment applicable to your role

• Stock grant opportunities

• Additional perks and benefits based upon your employment status and country

• The ability to choose where you work whether it be your home, the beach, or a WeWork

At Deel, we're an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other applicable legally protected characteristics.

"Please note that we will only communicate with our job applicants by using @deel.com domains. We will never contact applicants from any other email address. We  will never ask for money from potential employees. Be cautious of any unauthorized solicitations. You may view the most current and accurate job postings at Deel by visiting https://www.deel.com/careers.