Junior Credit Controller - APAC

As a Junior Credit Controller at Deel, your main responsibility will be to ensure that client payments are received in a timely manner. This includes chasing payments via email and telephone, conducting credit checks, and maintaining strong relationships with clients. You'll also respond to internal and external support tickets efficiently, all while collaborating with various teams in the company.

For the Junior Credit Controller role at Deel, candidates should ideally have about 1 year of experience in finance or a startup environment. You’ll need excellent organizational and communication skills along with a strong knowledge of Excel, as you'll be working closely with client financial data and company resources.

As a Junior Credit Controller at Deel, you'll enjoy a range of perks including tailored computer equipment for your role, opportunities for stock grants, and various benefits based on your employment status and country. We also offer flexible remote work options, ensuring you can maintain a healthy work-life balance.

Deel actively cultivates a diverse and inclusive workplace by encouraging applications from individuals with various backgrounds and experiences. We believe that diversity enhances our workplace culture and strengthens our team dynamics, which is why we are committed to providing equal opportunities and accommodating individuals with disabilities throughout the recruitment process.

At Deel, you can expect a fast-paced work environment that encourages innovation and personal growth. As our teams span across the globe, you will be part of a culturally rich atmosphere that values self-driven individuals who are motivated by their mission to eliminate hiring borders and connect talent with opportunity.

Starting your career as a Junior Credit Controller at Deel opens up various pathways for career advancement. With our commitment to professional development, you’ll have opportunities to take on more responsibilities, learn new skills, and potentially move into more senior finance roles within the company as you progress.

Junior Credit Controllers at Deel utilize various tools and software to manage client financial data effectively. Key platforms include internal systems for handling Jira tickets and ZenDesk for external inquiries. You'll also rely heavily on Excel for data analysis and reporting to meet your targets and maintain client relationships.

When answering this question, detail any relevant experience you have had with credit control, including specific tasks such as chasing overdue accounts, conducting credit checks, or using credit management software. Highlight your problem-solving skills and how you've maintained positive relationships with clients.

Explain your approach to task management, emphasizing your organizational skills. Discuss how you assess urgency and importance, potentially referencing techniques like setting deadlines or using project management software to stay on track.

Discuss the importance of clear and respectful communication. Share strategies such as sending follow-up emails, establishing phone contact, and being empathetic to clients’ circumstances while remaining firm about payment timelines. Provide examples of successful client interactions.

Talk about your ability to stay calm and professional during challenging discussions. Describe techniques you might use, like active listening, understanding their concerns, and finding common ground to foster a collaborative solution.

Reference your ability to collaborate effectively within a team. Discuss how you'll communicate with departments such as finance, customer success, and legal, and emphasize the importance of teamwork in resolving credit issues and achieving overall goals.

Use this question to demonstrate your attention to detail. Provide a specific example where you noticed a discrepancy, how you addressed it, and the steps you took to ensure it was corrected in a timely manner.

Discuss the significance of assessing creditworthiness. Explain how credit checks help mitigate risks for the company and ensure financial stability, and provide insight into any experiences you have with evaluating client credit histories.

List KPIs such as the average collection period, percentage of overdue payments, and client satisfaction scores. Discuss how you would use these metrics to measure your performance and improve credit control strategies.

Share strategies you use to manage your workload efficiently, such as maintaining a to-do list, leveraging technology for reminders, and categorizing accounts by priority. Highlight any specific tools you use that help in task management.

Leverage this question to express your ambitions and career goals. Discuss your desire to grow within the finance field and possibly take on more responsibilities in credit management or a related finance role, emphasizing your commitment to professional development.