Onboarding / Backoffice Quality Team Lead

Who we are and what we do

Deel is a global team that helps businesses hire anyone, anywhere, easily. Deel consists of more than three thousand self-driven individuals spanning over 100 countries. Our unified yet diverse culture keeps us continually learning and innovating the Deel platform and our products for customers.

Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the success of Deel’s platform. We deliver the best products and platform features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.

Why should you be part of Deel's success story?

A 30-mile hiring radius should no longer dictate how companies hire because great talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.

We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.

After our successful Series D in 2021, we raised another $50M last year, doubling our valuation to $12B.

There’s never been a more exciting time to join Deel — the market leader in international payroll and compliance.

What you will enjoy working on:

• Managing a growing team of onboarding/backoffice specialists who help new customers with onboarding, quote creation , their amendments and many other duties;

• Oversee the day-to-day operations of the team and track team’s performance as per set KPIs/OKRs

• Becoming an expert user of the Deel platform so that you can enable onboarding/backoffice specialists to deliver effective training to new joiners , educate customers whenever needed and provide credible guidance on features and functionality

• Serving as a point of escalation for customer issues and resolving those issues in a manner that builds trust with both customers and Deel team members

• Partnering with internal teams, including Sales, Support, Operations, Product and Engineering, to deliver the best customer experience

• Suggesting and implementing ideas for optimizing customer onboarding workflows through process improvements and product automation. Lead key initiatives and internal projects.

• Providing training, feedback, and coaching to the onboarding/backoffice specialists for continuous learning and development.

You will be successful if:

• You have proven experience leading a Customer Support, Onboarding or other operations related team within a rapidly-growing company in a Team Lead or Manager role for at least 1 years.

• You have a track record of managing your team to meet or exceed operational efficiency and customer satisfaction goals in a high growth setting

• You are a flexible team player, and enjoy working on a diverse team.

• You have the ability to clearly convey complex ideas and data in written, presentation, and verbal formats to customers and team members.

Bonus Points:

• Previous experience with payrol / finance/ accounting

• You have experience working with clients and team members from multiple countries and across multiple time zones

• You have experience working on a remote team

• You have experience working at a high growth start-up or scale up

• You have Fintech or HR tech experience

• You are multilingual

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. 

At Deel, you’ll enjoy:

• Computer equipment applicable to your role

• Stock grant opportunities

• Additional perks and benefits based upon your employment status and country

• The ability to choose where you work whether it be your home, the beach, or a WeWork

At Deel, we're an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other applicable legally protected characteristics.

"Please note that we will only communicate with our job applicants by using @deel.com domains. We will never contact applicants from any other email address. We  will never ask for money from potential employees. Be cautious of any unauthorized solicitations. You may view the most current and accurate job postings at Deel by visiting https://www.deel.com/careers.