Payroll Support and Implementation Consultant, Malaysia

Who we are is what we do.

Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily. 

The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers.

Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform’s success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.

Why should you be part of our success story?

A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.

We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.

After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. There’s never been a more exciting time to join Deel — the international payroll and compliance market leader.

The primary purpose of the Support & Implementation Consultant role is to ensure the seamless implementation and ongoing support of Payroll and base HR modules on PaySpace for new and existing customers. This involves providing comprehensive assistance to customers and business partners through email and phone, analysing their needs, resolving issues, and offering expert system guidance.

By effectively analysing customer requirements, configuring the system, migrating data, and balancing figures, the Payroll Consultant plays a crucial role in successfully implementing a new customer.

Duties and Responsibilities:

Implementation:

• Analyse, understand and accurately document customer requirements

• Configure system according to the customer’s requirements

• Migrate data from the customers current system to new system

• Balance payroll data

• Provide training to the users if required

• Brainstorm with development and implementations manager to best satisfy new requirements and create specification documents for these items

Customer Support:

• Post-Implementation support: Provide support via email and/or telephone to new customers for a period of time after implementation until handover to support division

• Prioritize each support ticket according to the service levels

• Monitor own queue and track inbound calls to ensure service delivery

• Filter and escalate tickets to the relevant departments based on the type of query and priority level and ensure timely resolution.

• Monitor existing support tickets and conduct regular follow-ups on all escalated tickets to manage customer expectations.

• Adhere to all new release updates and changes in compliance legislation that are communicated to maintain service delivery and minimize risk
  

General:

• Train and mentor new consultants on the system

• Ad hoc consulting work as and when required by the customer

• Test new system functionality by following the prescribed testing process

• Assist with identifying new articles and updating the Knowledge Base

• Developing and maintaining country specific documentation
  

Requirements

• Minimum 5 years of experience working within a payroll environment

• Extensive knowledge of Payroll and country specific legislation

• Strong analytical skills

• Good problem solving skills

• Display excellent communication skills

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. 

Some things you’ll enjoy

• Provided computer equipment tailored to your role

• Stock grant opportunities dependent on your role, employment status and location

• Additional perks and benefits based on your employment status and country

• The flexibility of remote work, including WeWork access where available

At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of  race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up-to-date job listings at Deel by visiting our careers page.

Deel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives.

Deel will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodation, please inform our Talent Acquisition Team at recruiting@deel.com of the nature of the accommodation that you may require, to ensure your equal participation.