Quality Analyst

Who we are is what we do.

Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily. 

The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers.

Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform’s success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.

Why should you be part of our success story?

A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.

We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.

After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. There’s never been a more exciting time to join Deel — the international payroll and compliance market leader.

Responsibilities:

• Responsible for completing daily/weekly/monthly Quality Control checks by assessing if work was done in line with existing procedures

• Identifying and analyzing issues and helping to implement improvements on procedural and process level

• Testing and strengthening current quality controls

• Managing workload independently and efficiently within SLAs and agreed deadlines

• Cooperating closely with other company units during the case investigation

• Providing feedback to agents and identifying root cause analyses for the errors

• Providing refresher sessions and trainings

• Providing  high quality service to internal stakeholders and customers 

• Prioritizing work accurately under pressure to meet specific reporting deadlines

• Escalating issues to the internal teams as required

• Learning new processes and rules quickly, and being adaptable to meet the needs of the business 

• Identifying potential process or product gaps and supporting the business operations in streamlining processes on a global level

Requirements

• 2+ years of experience in Customer Service or KYC/Onboarding and minimum 6 months in a quality role or similar

• Knowledge of ID documentation and other relevant onboarding documentation

• Strong attention to detail and analytical skills

• Practical knowledge of Google Sheets, Forms, Slides will be a plus

• Strong analytical skills

• Experience using JIRA, Zendesk, Intercom or other ticketing tools is a plus

• You can balance attention to detail with swift execution and are able to stay focused when supporting multiple tasks simultaneously.

• Fluent in English. Another language is a plus

• Readiness to take ownership and responsibility

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. 

Some things you’ll enjoy

• Provided computer equipment tailored to your role

• Stock grant opportunities dependent on your role, employment status and location

• Additional perks and benefits based on your employment status and country

• The flexibility of remote work, including WeWork access where available

At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of  race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up-to-date job listings at Deel by visiting our careers page.