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Senior Strategy and Operations Manager

Who we are is what we do.

Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily. 

The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers.

Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform’s success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.

Why should you be part of our success story?

A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.

We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.

After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. There’s never been a more exciting time to join Deel — the international payroll and compliance market leader.

What you will enjoy working on:

  • Owning Cross-Functional Projects with Team Leadership: You will lead large, impactful cross-functional projects, collaborating with diverse teams and stakeholders to deliver measurable outcomes. Your leadership will inspire your team to take ownership, fostering a collaborative and results-driven environment.

  • Leading and Managing High-Performing Teams: You will manage and develop a high-performing team, empowering them to excel and grow. Your ability to mentor, provide constructive feedback, and create a positive, accountable team culture will be central to achieving shared goals.

  • Driving Data-Informed Decisions and Prioritization: You will guide your team in gathering, analyzing, and prioritizing product-related challenges. By leveraging data, you will help your team focus on what matters most and align efforts with company objectives.

  • Hands-On Problem Solving and Team Execution: You’ll not only strategize but also lead by example, diving into challenges alongside your team. Your "roll up your sleeves" approach will set the standard for tackling problems and building solutions collaboratively.

  • Root Cause Analysis and Solution Design: You will coach your team to identify root causes of complex issues and architect solutions that are innovative, scalable, and practical.

  • Building and Streamlining Operational Processes: You will oversee the design and implementation of operational systems and workflows that enhance efficiency and scalability, while ensuring your team has the structure and support needed to succeed.

Requirements:

  • 7+ years of experience in product operational roles, with 2+ years managing and scaling high-performing teams.

  • A proven track record of inspiring, mentoring, and driving accountability within a team.

  • Ownership Mindset and Collaborative Leadership: Ability to own projects end-to-end while empowering your team to take initiative and drive results collaboratively.

  • Exceptional Project Management Skills: Strong experience in managing cross-functional projects with clear structure, organization, and stakeholder alignment.

  • Data-Driven Decision-Making and Strategic Insight: Proficiency in data analysis tools (SQL, Looker, Snowflake, Datadog, Excel/Sheets) and the ability to guide your team in turning insights into impactful decisions.

  • Empathy and User-Centric Thinking: Deep empathy for users and the ability to instill a user-first mindset across your team.

  • Operational and Process Optimization Expertise: Experience designing and implementing systems and processes that enable teams to scale and operate efficiently.

  • Technical Knowledge and Problem-Solving Skills: General familiarity with software development processes, with experience in building payroll systems as a significant advantage.

  • Strong Communication and Presentation Skills: Superior ability to communicate complex ideas clearly, whether mentoring your team or presenting to stakeholders.

  • Fast-Paced Tech Environment Experience: Demonstrated ability to lead and thrive in a dynamic, product-driven tech environment.

This role is ideal for a leader who thrives on building and managing exceptional teams, taking ownership of complex challenges, and driving impactful results through collaboration, data-driven decision-making, and hands-on leadership.

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. 

Some things you’ll enjoy

  • Provided computer equipment tailored to your role

  • Stock grant opportunities dependent on your role, employment status and location

  • Additional perks and benefits based on your employment status and country

  • The flexibility of remote work, including WeWork access where available

DISCLOSURE 

We use Covey as part of our hiring and/or promotional processes. As part of the evaluation process, we provide Covey with job requirements and candidate-submitted applications.Certain features of the platform may qualify it as an Automated Employment Decision Tool (AEDT) under applicable regulations. For positions in New York City, our use of Covey complies with NYC Local Law 144.

We began using Covey Scout for Inbound on the 19th of February, 2025.

For more information about our data protection practices, please visit our Privacy Policy.

You can review the independent bias audit report covering our use of Covey here: https://getcovey.com/nyc-local-law-144.

At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of  race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up-to-date job listings at Deel by visiting our careers page.

Deel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives.

Deel will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodation, please inform our Talent Acquisition Team at recruiting@deel.com of the nature of the accommodation that you may require, to ensure your equal participation.

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What You Should Know About Senior Strategy and Operations Manager, Deel

Are you ready to elevate your career as a Senior Strategy and Operations Manager at Deel? In this incredible role, you’ll be at the forefront of our mission to help businesses hire anyone, anywhere, without the usual boundaries. We’re a diverse family of over three thousand professionals spanning more than 100 countries, all dedicated to pushing the limits of our platform to connect global talent with exceptional opportunities. You’ll own significant cross-functional projects, leading passionate teams and driving measurable outcomes that truly make a difference. Your ability to manage and inspire high-performing teams will be crucial in creating a culture of accountability and excellence. We’re all about data here, and your knack for data-informed decision-making will guide your team as they tackle product-related challenges. You’ll dive deep into hands-on problem solving, not just setting the strategy but rolling up your sleeves to tackle challenges alongside your crew. If you love crafting operational processes that enhance efficiency, then you’ll feel right at home. Your extensive experience, ideally with 7+ years in product operations and a proven record of mentoring, will help set the standard for success. We value leadership that’s empathetic, strategically insightful, and technically savvy — perfect for someone who thrives in a fast-paced tech environment. Join us at Deel and be part of a success story where talent knows no borders and the best teams come together to create groundbreaking solutions for companies around the globe. Let’s redefine how the world hires together!

Frequently Asked Questions (FAQs) for Senior Strategy and Operations Manager Role at Deel
What are the main responsibilities of a Senior Strategy and Operations Manager at Deel?

As a Senior Strategy and Operations Manager at Deel, you will lead impactful cross-functional projects, manage high-performing teams, and provide data-informed guidance to ensure alignment with company goals. You’ll be responsible for problem-solving alongside your team, performing root cause analysis, and designing innovative solutions to complex issues. Additionally, you will oversee operational processes to enhance efficiency and scalability, fostering a culture of collaboration.

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What qualifications are necessary for the Senior Strategy and Operations Manager role at Deel?

To qualify for the Senior Strategy and Operations Manager position at Deel, candidates should have over 7 years of experience in product operations, including at least 2 years in leadership roles. A strong background in project management and data analysis tools, along with excellent communication skills and an ownership mindset, are essential. Empathy and user-centric thinking will also be crucial for success in this role.

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How does Deel support professional growth for the Senior Strategy and Operations Manager?

Deel is committed to fostering a supportive environment for the Senior Strategy and Operations Manager by providing mentoring opportunities, continual learning, and professional development resources. The culture encourages empowerment and accountability, allowing you to lead your team effectively while also facilitating personal and professional growth through constructive feedback and collaborative initiatives.

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What type of team culture does Deel foster for the Senior Strategy and Operations Manager?

At Deel, the team culture for the Senior Strategy and Operations Manager role is one of collaboration and accountability. You'll work with a diverse group of individuals who are ambitious and dedicated to achieving shared goals. The environment encourages innovative problem-solving, open communication, and mutual support, allowing teams to thrive and excel in their respective projects.

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What benefits does Deel offer to the Senior Strategy and Operations Manager?

Deel offers a competitive and inclusive total rewards program for the Senior Strategy and Operations Manager, including tailored computer equipment, stock grant opportunities, and various perks based on employment status. Employees also enjoy the flexibility of remote work, access to WeWork spaces where available, and a dedication to maintaining a balanced work-life scenario.

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Common Interview Questions for Senior Strategy and Operations Manager
Can you describe your approach to managing cross-functional projects as a Senior Strategy and Operations Manager?

When managing cross-functional projects, I prioritize clear communication and stakeholder alignment. I set structured timelines and guidelines while fostering an inclusive atmosphere for team input. My approach includes breaking down complex challenges into manageable tasks, utilizing data to guide decisions, and ensuring every team member is motivated and empowered to contribute their strengths.

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How do you drive data-informed decision-making in your team?

To drive data-informed decision-making, I emphasize the importance of strong data analysis skills within my team. I encourage team members to leverage tools like SQL and Excel to gather insights, and we regularly review key metrics together. By creating a culture where data is valued and utilized, we can align our efforts with the company’s strategic objectives effectively.

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What methods do you use for root cause analysis of operational issues?

My methods for root cause analysis involve leading brainstorming sessions with my team to dissect issues from multiple angles. We utilize techniques like the '5 Whys' and fishbone diagrams to identify underlying causes. Once we pinpoint the root cause, we collaboratively develop pragmatic solutions that are both innovative and scalable, ensuring long-lasting efficiency.

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How do you inspire and empower high-performing teams?

I inspire high-performing teams by prioritizing open communication, recognition, and constructive feedback. I set clear expectations while allowing autonomy, enabling team members to take ownership of their contributions. I also foster a positive culture where achievements are celebrated and opportunities for growth and development are consistently provided.

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Can you give an example of a successful operational process you’ve implemented?

In a previous role, I recognized inefficiencies in our onboarding process. By mapping out the existing workflow, I identified redundancies and gaps. I introduced an automated system for tracking progress, which streamlined communication between departments and cut onboarding time from weeks to days, significantly increasing our capacity to scale.

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How do you handle conflict resolution among team members?

In handling conflicts, I focus on facilitating open dialogue. I meet with the involved parties individually to understand their perspectives and then bring them together to discuss the issues openly. This helps to create an atmosphere of mutual understanding, which is crucial in finding a resolution that promotes teamwork and collaboration moving forward.

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What role does empathy play in your leadership style?

Empathy is at the core of my leadership style. It helps me understand my team's motivations and challenges, fostering a supportive environment. I make it a point to listen actively, ensuring my team feels valued and heard. By prioritizing empathy, I create a culture built on trust that encourages open communication and enhances team performance.

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How do you prioritize tasks within your team?

I prioritize tasks by aligning them with strategic goals and utilizing a matrix to evaluate urgency versus importance. I collaboratively work with team members to gauge workloads and deadlines. Regular check-ins allow us to adapt our priorities based on project developments, ensuring that we focus on what drives the most impact.

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What experience do you have in building payroll systems?

While I haven’t directly built payroll systems myself, I’ve worked closely with development teams during the implementation phases. My role involved gathering requirements, aligning the system functions with operational needs, and actively testing the solutions to ensure they met compliance and user needs effectively.

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How do you ensure effective communication with stakeholders?

I ensure effective communication with stakeholders by establishing regular updates and using clear documentation. I involve stakeholders early in the process, gathering input that contributes to collective buy-in. Having structured meetings and status reports ensures alignment and transparency throughout the project lifecycle.

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Deel is an American payroll and compliance provider founded in 2019 by Alex Bouaziz, Shuo Wang, and Ofer Simon. The company is based in San Francisco, California and has reported having 2,000 employees in January 2023.

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BADGES
Badge Diversity ChampionBadge Flexible CultureBadge Innovator
CULTURE VALUES
Inclusive & Diverse
Collaboration over Competition
Fast-Paced
Growth & Learning
Empathetic
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
February 20, 2025

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