Technical Program Manager - Gainsight

Who we are is what we do.

Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily. 

The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers.

Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform’s success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.

Why should you be part of our success story?

A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.

We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.

After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. There’s never been a more exciting time to join Deel — the international payroll and compliance market leader.

Responsibilities:

• Serve as a key contact for Gainsight-related matters, contributing to its optimal performance and functionality.

• Build solutions to complex problems using Gainsight and other relevant Customer Success team systems

• Create and maintain comprehensive documentation for Gainsight configurations, processes, and automations.

• Collaborate with cross-functional teams to gather requirements, implement enhancements, and troubleshoot issues within Gainsight

• Partner with non-process and systems stakeholders to manage project intake, scoping, business impact and project timelines 

• Support organizational change initiatives by assisting, and in some cases, leading the management of large-scale, transformative change readiness programs at an enterprise level

• Act as an entrepreneurial multi-tasker who can be highly efficient while thinking strategically - managing ambiguity, and risk, and changing the direction of projects and strategies 

• Ensure all projects remain on track, deadline and effective communication on completion back to business stakeholders 

• Ensure testing & QA of functional and technical requirements across platforms

Requirements:

• Minimum 3-5 years of experience as a Gainsight Administrator required

• Experience gathering requirements for and managing systems projects to successful completion

• Gainsight Level 3 certification strongly preferred

• Gainsight Connectors & API experience strongly preferred

• Salesforce familiarity or administrative experience highly preferred

• BONUS! experience with: Salesforce Service Cloud/Zendesk, Zapier, Looker (or Tableau/other BI tool), JIRA, Excel, Figma, Front and more

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. 

Some things you’ll enjoy

• Provided computer equipment tailored to your role

• Stock grant opportunities dependent on your role, employment status and location

• Additional perks and benefits based on your employment status and country

• The flexibility of remote work, including WeWork access where available

At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of  race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up-to-date job listings at Deel by visiting our careers page.