IT SPECIALIST (APPSW)

Under general supervision of the Technical Services Manager assists in providing administrative, technical and customer assistance to Librarians and Library patrons. Provides the support necessary to ensure that library patrons gain access to available resources. Carries out responsibilities in accordance with clearly established policies and procedures. Frequently interfaces with library patrons; may interact with other City departments and external publics occasionally. Exercises moderate levels of judgement/initiative and works with minimal supervision.• Provide customer service from the circulation desk to check in/out books and other library materials; issue library cards; collect over-due fees.• Assist library patrons in identifying and locating library books and materials.• Return library resources/materials to appropriate locations.• Assists Library patrons at circulation desk with book returns and checkouts, payment of fines, and completing Library card application and hold request forms.• Collects payments for Library book sales.• Empties the book drop and book collection areas, returns books to available status using catalogue system and shelves Library materials according to established procedures.• Inspects returned books for damage, and makes minor repairs to book covers, spines and labels.• Organizes books into their Dewey number and files them properly.• Maintains the order and cleanliness Library areas and holdings• Receives library materials.• Opens and prepares Library common areas, computers, office equipment and other search tools.• Logs into database statistics of patrons, reference questions and Library usage statistics.• Counts monies received for damaged books, overdue fines and copy charges and completes revenue deposit forms.• Assists with program set-up; prints and maintains general library brochures.• Attend one staff meeting a week.• Perform other related duties as assigned.Formal Education: High School diploma or equivalent.Relatable Work Experience: One (1) year of experience working in an office or library environment.Preferred Qualifications: Proficiency in EnglishDisclaimer: Unless otherwise stated, applicants are permitted to substitute two years of related full-time experience for one year of higher education or one year of related higher education for two years of experience in order to meet the minimum requirements of the job. One year of full-time experience is define as 30 or more hours worked per week for 12 months. One year of higher education is defined as 30 credit hours completed at an accredited college or university.• Knowledge of library shelving procedures.• Knowledge of customer service methods and techniques.• Knowledge of City policies and procedures.• Skill in utilizing a personal computer, associated software programs, including Windows and Microsoft Office applications.• Skill in assisting with circulation desk activities including shelving and retrieving books.• Skill in sorting, evaluating and repairing library books, materials and equipment.• Skill in database entry, retrieval and research.• Ability to establish and maintain professionally effective relationships with external public/vendors, internal management and non-management employees, and City and other government officials.• Ability to develop, implement, and administer goals, objectives, and procedures for providing effective and efficient services for the City.• Ability to communicate clearly and effectively, both verbally and in writing, as well as strong time and task management skills.