Social Media Customer Care Supervisor, Buffalo Reservation Center, Remote

The Opportunity Delaware North is hiring a full-time or part-time Social Media Customer Care Supervisor to join our Buffalo Call Center team. In this role you will lead the Social Media Customer Care department, responsible for communicating with guests via a variety of social media platforms such as Facebook and Twitter... If you have experience using various social media platforms, tools, and technologies, a solid understanding of delivering guest service excellence, and a passion for social media, then this role is for you. This position is remote. Pay $15.00 - $17.00 / hour Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer. Benefits We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including: • Weekly pay • Employee assistance program • Training and development opportunities • Employee discounts • Flexible work schedules Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement. Responsibilities • Actively participate in chat, engage with agents, answer questions, and help with research • Identify opportunities to streamline processes and implement changes • Collaborate with other department leaders to promote best practices • Help troubleshoot and report technical issues • Assist in department scheduling • Facilitate new agent training • Audit conversations and provide agent coaching as needed • Oversee the departments information flow to include updating confluence • Attend subsidiary/marketing meetings as assigned to gather. information and pass it on to the department Qualifications • Previous customer service experience, including written forms of customer service • Excellent written communication skills: grammar, sentence structure, and spelling • Ability to work independently and maintain organization • Experience using various social media platforms • Computer literate with the ability to learn new applications quickly • Positive attitude with proven ability to work well with teams • Strong typing skills • No college degree required Shift Details Day shift Evening shift Split shift Holidays Weekends 8 hour shift Monday to Friday Who We Are At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us. Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer