Customer Growth Specialist

Your Impact 

As a Customer Growth Specialist at Deliverect, you'll play a pivotal role in expanding our customer base and driving revenue growth. Your focus will be on identifying and converting new business opportunities within our existing customer portfolio. Through a combination of outbound outreach, product expertise, and exceptional customer relationship management, you'll be instrumental in maximizing the value of our platform for our customers.

• Outbound Outreach: Proactively reach out to existing customers via email, phone, and other channels to identify upselling and cross-selling opportunities.
• Product Expertise: Demonstrate a deep understanding of Deliverect's product features and benefits to address customer needs and showcase the value proposition.
• Customer Relationship Management: Build and maintain strong relationships with key decision-makers within existing accounts.
• Sales Pipeline Management: Effectively manage and prioritize your sales pipeline to ensure consistent revenue generation.
• Data Analysis: Utilize customer data and insights to identify trends, opportunities, and areas for improvement.

• Internal: Work closely with the Sales, Growth,, Product, and Marketing teams to achieve shared goals.
• External: Engage with existing Deliverect customers to ensure their ongoing satisfaction and identify growth opportunities.

• Proven Sales Experience: Minimum of 2 years of experience in a customer-facing role, preferably in a SaaS or technology company.
• Product Knowledge: Strong understanding of Deliverect's product offerings and the ability to articulate their value to customers.
• Communication Skills: Excellent verbal and written communication skills to effectively interact with customers and internal stakeholders.
• Relationship Building: Ability to build rapport and trust with customers to foster long-term partnerships.
• Data Analysis: Proficiency in using data to identify opportunities and measure performance.
• Resilience and Persistence: Ability to overcome objections and maintain a positive attitude in a fast-paced environment.
• Proficiency in CRM HubSpot for managing customer data and sales pipelines as well as Planhat to assess customers' current performance.
• Familiarity with creating and sharing sales enablement resources.
• Strong computer skills and proficiency in Google Suite.

• Number of outbound calls made
• Number of qualified opportunities generated
• Conversion rate from opportunity to closed deal
• Upsell and cross-sell revenue generated.

• This is a full-time, hybrid role with a flexible work schedule, offering 3 days in our Toronto office location] and 2 days of remote work. Fluency in English is required, with strong written and verbal communication skills being essential.

• In addition to the specific requirements outlined, candidates should thrive in a fast-paced, competitive environment, demonstrate high motivation, independence, and teamwork, and be committed to achieving common goals within the organization.