Key Account Manager - Team Lead
Why Deliveroo
Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.
We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.
The Role
As a QSR Lead at Deliveroo, you will be responsible for managing and growing relationships with our top QSR partners. You will work closely with your portfolio partners to understand their business needs, develop tailored solutions, and drive revenue growth for both the partner and Deliveroo, leading a team of Enterprise Account Managers.
As a QSR Lead, you will be responsible for:
Build and maintain strong, long-term relationships with enterprise-level restaurant partners.
Understand partners' business goals and challenges to provide strategic guidance and support.
Manipulate and analyse data to drive growth and profitability, both for your partners and for Deliveroo.
Collaborate with internal teams to develop and implement customised solutions to meet partners' needs, including Marketing, Operations, Corporate, Customer Service.
Drive revenue growth through upselling, cross-selling, and identifying new business opportunities.
Act as the main point of contact for partners, addressing any issues or concerns in a timely and professional manner.
Requirements
Proven experience in account management and/or business development.
Proven experience in people management.
Strong communication, negotiation, and interpersonal skills.
Ability to understand and articulate complex business challenges and develop tailored solutions.
Must be fluent in English.
Life at Deliveroo
We are a growing team, with very large impact, looking to answer some of the most interesting questions out there. We move fast, we're always looking for new ideas and we're very transparent about the decisions we make and why we make them.
Benefits and Diversity
At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer different great benefits in areas monthly Deliveroo credit, welfare program, community, convenience, growth, time away and relocation. We believe a great workplace represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander.
As a Key Account Manager - Team Lead at Deliveroo, you're stepping into a role that's both dynamic and impactful in the world of food delivery. At Deliveroo, our mission is to revolutionize how consumers shop and eat, making it as convenient and enjoyable as possible. In this role, you'll take charge of managing and nurturing relationships with our top Quick Service Restaurant (QSR) partners. This means understanding their unique business needs and crafting tailored solutions that drive revenue growth for both them and Deliveroo. Leading a team of Enterprise Account Managers, you'll harness your data analysis skills to spot opportunities for growth and profitability. Collaboration is key here, as you’ll connect with various internal teams – from marketing to operations – ensuring we deliver the best possible service to our partners. Your responsibilities will include upselling and cross-selling, tackling any challenges that arise, and ensuring a smooth communication flow with your partners. The environment is fast-paced and brimming with innovative ideas, making every day a learning opportunity. If you have a passion for account management, proven leadership skills, and a knack for building strong relationships, this could be the perfect place for you to thrive while doing something meaningful. We’re excited to have you join us!
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To create the best food delivery experience in the world.
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