SMB Head Of Account Management & Partner Experience EU - job 1 of 2
Deliveroo is looking for a Head of Account Management & Partner Experience for the SMB team to drive performance and support new partners on our platform.
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Skills
Leadership
Team Management
Influence and Negotiation
Project Management
Communication
Responsibilities
Define account servicing model for SMB accounts
Lead the implementation of new service models
Manage daily account management operations
Build and coach a high-performing team
Develop operational strategy for NPX/AM
Identify training programs for staff
Partner with operations to build incentive programs
Collaborate with technology teams for tool enhancements
Manage recruitment processes for team growth
Education
Degree in relevant field or equivalent experience
Benefits
Health benefits
Family support
Financial wellness programs
Diversity and inclusion initiatives
To read the complete job description, please click on the ‘Apply’ button