Mid Level, System Administrator - (ETS)

As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.

We are on the lookout for a Mid Level, System Administrator (ETS) to join the IT Service Delivery team on our journey to always deliver amazing experiences. 

Be our next Hero! - Join one of the leading global online food ordering and delivery platforms!

This role focuses on managing IT services, resolving complex technical issues for our end users, and supporting video/audio conferencing technologies for onsite and remote events.

In This Role, You Will:

• IT Systems Management: Manage and optimize MDM solutions (Intune, JAMF) and platforms like Azure, Slack, and Google Workspace, ensuring secure and efficient operations.

• Endpoint Security: Ensure endpoint security, device compliance, and seamless integration across IT systems.

• Operations & Documentation: Oversee software deployment, access management, IT asset tracking, and maintain detailed system documentation.

• Video & Conferencing Technology: Manage video/audio systems, troubleshoot issues with platforms like Zoom and Google Meet, and optimize system performance for events.

• Mentorship: Mentor junior administrators, fostering a culture of continuous learning and skill development.

• Project Leadership: Lead small IT projects, collaborating with cross-functional teams to align IT services with organizational goals.

• Technical Expertise:

• Proven experience managing endpoints and enhancing end-user experience.

• Strong expertise in software deployments, MDM solutions, and endpoint security.

• In-depth knowledge of video/audio conferencing platforms, hardware setup, and troubleshooting.

• Advanced troubleshooting skills for a variety of IT challenges.

• Strong communication skills and the ability to mentor and collaborate effectively.

• Minimum 3–5 years in system administration, focusing on video conferencing and IT service management.

Nice to Have:

• Certification or experience with ITIL (Information Technology Infrastructure Library) frameworks.

• CompTIA A+

• Familiarity with cloud-based tools (e.g., Microsoft 365, Google Workspace) and identity management systems (e.g., Okta)

• Knowledge and experience of automation and scripting 

Who We Are

As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.

What’s in it for you

Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape.

• Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week

• We offer 27 days holiday with an extra day on 2nd and 3rd year of service

• We will support you in developing yourself and your career growth opportunities: 1.000 € Educational Budget, Language Courses, Parental Support and access to the Udemy Business platform to explore a variety of online courses.

• Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation, Yoga, Gym & Bicycle Subsidy

• Cash. Dough. Cheddar. Whatever you call it, we’ll help you with it: Employee Share Purchase Plan, Sabbatical Bank,  Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan

• The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers, Food Vouchers, Corporate Discounts. Courses.

Ready to join our team? If you’re excited to grow, collaborate and be part of the world’s leading 

                 delivery platform, we’d love to hear from you. Apply today!

We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just include it in your application. You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.