Delivery Operations Specialist

About CyberArk:

CyberArk (NASDAQ: CYBR) is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity – human or machine – across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle. The world’s leading organizations trust CyberArk to help secure their most critical assets. To learn more about CyberArk, visit our CyberArk blogs or follow us on Twitter, LinkedIn or Facebook.

About this role:
The Delivery Operations Specialist is a position in the Revenue Operations organization responsible for the oversight of operational processes and employing best practices. Primary responsibility includes delivering product licenses and software, while ensuring optimal efficiency, revenue, and margin performance post sales. The Delivery Operations Specialist helps improve efficiency within CyberArk delivery operations by implementing and maintaining consistent and scalable processes and building and maintaining customer products data base. The Delivery Operations Specialist reports to the Delivery Operations manager.

What you will do:

• Managing delivery of customer software – license generation, asset creation.
• Manage customer data.
• Support internal teams with operations related questions and inquiries.
• Process documentation and keep knowledge base of operations processes up do date.
• Assist in streamlining day-to-day operations via workflow and process enhancements.

What you need to succeed:

• Experience in teamwork and high level of communication within a team- must
• Work experience in a technological company, with emphasis of SAAS B2B is a big plus
• Ability to multitask and prioritize in a dynamic work environment
• Ability to collaborate with multiple departments within the organization
• Highly organized, responsive, and energetic
• Excellent verbal and written communication skills
• Working knowledge of Salesforce a plus
• Experience with Microsoft Office
• Strong attention to details while processing high volumes of information
• Bachelor’s degree preferred

CyberArk is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

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