Job details

Medical Front Desk-Patient Engagement Specialist II

Job Purpose: This position serves as a first point of contact for all entities that enter a medical facility and is responsible for a variety of activities related to patient intake and care. This position performs essential functions in both in-person and virtual clinic settings.

What You Will Do:

Welcome, schedule, and check in patients, providing exceptional customer service throughout the process.
Promptly answer and return phone calls.
Schedule appointments in accordance with established guidelines.
Ensure that patient forms, pre-visit screeners, consent packets, and demographic and insurance information are accurately completed and uploaded into the electronic medical record system.
Collect co-payments, deductibles, and handle other financial transactions as required.
Complete all document scanning on the same business day they are received.
Meet or exceed department metrics for outreach and scheduling activities, and assist in the preparation of reports for tracking performance.
Consistently demonstrate empathy and compassion during all patient interactions.
Other duties as assigned.

What We Need From You:

GED or High School Diploma required.
Medical Assistant certification or Associate degree in a health-related field preferred.
Minimum of six months' professional experience in a similar role, such as customer service or medical front office, preferred.
Valid and current CPR, First Aid Certification, and an Arizona Fingerprint Clearance card required (Denova will assist with obtaining a Fingerprint Clearance Card upon acceptance of the offer).
Strong verbal and written communication skills.
Proficiency in using electronic record-keeping systems (EMR, billing software, insurance carrier portals, spreadsheets, etc.) preferred.
Bilingual capabilities preferred.

Your Work Schedule:

Join us onsite for dynamic workdays, Monday, Wednesday, Thursday, Friday from 9:00am - 5:30pm and on Tuesdays from 9:30am - 6:00pm.

Perks of Being Part of Denova:

Comprehensive low-cost medical, dental, and vision insurance.
Generous retirement plan with a 3.5% company match.
Secure your future with both long and short-term disability options
Enjoy holiday pay, PTO, and life insurance benefits.
Protect your future with long and short-term disability options.
We offer an employee wellness program and fantastic discounts for all Denova team members.
And there's so much more waiting for you!

Denova Collaborative Health LLC is an integrated primary care and behavioral health practice based in the Greater Phoenix metropolitan area. Our comprehensive virtual care services are available for residents throughout the entire state of Arizona.

We provide a “whole person” approach to health and promote collaboration among our team of primary care providers and specialists. Our unique service integration of primary care, behavioral health, addiction medicine, and wellness enables our team to provide better health outcomes.

Average salary estimate

$45000 / YEARLY (est.)

min

max

$40000K

$50000K

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What You Should Know About Medical Front Desk-Patient Engagement Specialist II, Denova Collaborative Health

Are you ready to make a meaningful impact as a Medical Front Desk-Patient Engagement Specialist II at Denova Collaborative Health LLC? In this dynamic role, you will be the first point of contact for patients entering our innovative medical facility. Your main focus will be on ensuring a smooth patient intake experience, whether it's in person or through virtual settings. You'll take pride in welcoming and scheduling patients, providing exceptional customer service that sets the tone for their healthcare journey. Every day, you'll answer phone calls promptly, schedule appointments, and ensure that all critical patient information is accurately captured in our electronic medical record system. Handling financial transactions like co-payments and deductibles will be part of your responsibilities, along with performing document scanning on the same day they're received. You’ll also be instrumental in meeting department metrics and preparing reports that track our performance. What makes this role special is the chance to engage with patients empathetically and compassionately. You’ll need at least a GED or high school diploma, and while a Medical Assistant certification is preferred, what matters most is your genuine commitment to patient care. Working with us means joining a team dedicated to a “whole person” approach to health, promoting collaboration across various specialties. If you have strong communication skills, proficiency with electronic systems, and perhaps even bilingual capabilities, then this is the perfect opportunity to grow with Denova and contribute to our mission of better health outcomes for all our patients.

Frequently Asked Questions (FAQs) for Medical Front Desk-Patient Engagement Specialist II Role at Denova Collaborative Health

What is the role of a Medical Front Desk-Patient Engagement Specialist II at Denova Collaborative Health LLC?

The Medical Front Desk-Patient Engagement Specialist II at Denova Collaborative Health LLC plays a crucial role as the first point of contact for patients. This position involves welcoming patients, scheduling appointments, and ensuring that all necessary patient documentation is accurately completed and integrated into the electronic medical records system.