Revenue Management Specialist (Dentons Business Services EMEA)

Dentons Business Services EMEA is the operational backbone of Dentons, supporting the world's largest law firm in delivering exceptional service to clients across Europe, the Middle East, and Africa. As a crucial component of Dentons' global network, our EMEA business services team plays a key role in driving efficiency, innovation, and collaboration. 

At Dentons Business Services EMEA, we are committed to excellence in supporting legal professionals with cutting-edge solutions. Our dynamic and diverse team collaborates seamlessly to provide a wide range of services, including finance, IT, human resources, marketing, and more. We pride ourselves on fostering a culture of continuous improvement and adaptability. 

Role Overview

We are seeking a Revenue Management Specialist who will join the Revenue Management Coordinators Team and become responsible for support of the service delivery process between Revenue Management and the support provided to Local Offices. In alignment with business needs, this process focuses on providing trusted advisory services to Partners along with ensuring timely assistance with their needs and expectations.

About the role
As a Revenue Management Specialist you will be responsible for:

• Performing day-to-day tasks connected with the Revenue Management Coordinators process, especially in close collaboration with Billing and Collections Teams
• Generating various reports and providing assessment of the inventory
• Participating in regular meetings with relevant stakeholders and managing schedules
• Support with the resolution of complex cases
• Collaborating with multiple stakeholders (Partners, Personal Assistants, Local Finance Teams) and with the Revenue Management Teams
• Ensuring professional relations
• Comply with the firm’s policies and any other obligations, and effectively manage risks to the firm where those risks relate to this role

• Professional experience - at least 3 years of experience. Finance, Billing or Customer Service experience will be a huge plus
• Excellent interpersonal and communication skills in English, both in writing and speaking (B2+/C1 level) - other language (German/French) is nice to have
• Excellent Customer Service focus and Conflict Resolution
• Strong analytical thinking and proactive problem-solving approach
• Ability to handle difficult situations successfully
• Willingness to learn and share knowledge
• Positive team player and can-do attitude
• Accuracy & attention to details
• Willingness to work in a hybrid arrangement, with 2 days per week required at the Warsaw DBSE office
• Commitment to continuous improvement and finding improvements of the process

Reward and Recognition

Remuneration and benefits package will reflect the successful candidates experience and country where hired.

Inclusion, Diversity & Equity

Essential to our success as a global law firm is our ability to attract and retain the best talent from a diverse range of backgrounds. We want a work environment where everyone can reach their potential and we have an inclusive culture which respects individual differences. We undertake and support a number of internal and external initiatives aimed at increasing diversity within the profession and we encourage all our partners and staff to get involved. We welcome you to learn more about inclusion, diversity and equity at Dentons.

Language Capabilities

We are a truly global law firm and as such, always welcome hearing from those with foreign language capabilities.

Equal Opportunities

Dentons is committed to providing equal opportunities for all. We welcome applications from candidates with disabilities and support those in the workplace who have a disability.