Associate Director, Business Operations

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Merkle | Cardinal Path empowers brands to harness their data and activate against it in pursuit of their business goals. Our passionate experts act as an extension of our clients' teams, leveraging their deep knowledge to help brands maximize media and technology on the path toward digital transformation.

Job Description:

As the Associate Director, Business Operations, you’ll guide process evolution, integration, and strategic collaboration across Merkle | Cardinal Path. Reporting into the Senior Director, you will focus on enhancing daily operations by aligning partners, supporting offshore team members, and implementing best practices. You will use your expertise in ERP/PSA systems to promote data-driven decision-making and automate business process inefficiencies. You will support a positive change management mentality to embrace change with a focus on business improvement to identify profitable growth opportunities. You will build relationships, gather feedback, and provide strategic support to department leadership. Join us in making great work possible!

Responsibilities:

Leadership & Collaboration with Operational Excellence Strategy:

• Develop an understanding of existing business system capabilities.
• Collaborate to provide Delivery Optimization initiatives by offering strategic support and strategy to incorporate streamlined processes and capabilities.
• Create solutions with strategic leadership to refine processes, continuous improvement, and change management.
• Proactively seek and implement solutions that support alignment between our brand and the parent company tools & processes.
• Participate in integration initiatives.

Team Oversight & Stakeholder Engagement:

• Build relationships with department leadership.
• Collaborate on business operations processes, defining requirements, and ensuring agreement across business stakeholders.
• Partner with the offshore Business Operations team to bring clarity, structure, direction, and feedback for continuous improvement of tasks.
• Support the Business Operations offshore team by helping meet team goals and articulating each member’s role. Provide oversight support and help team members overcome obstacles to deliver timely, efficient, and complete solutions.
• Use system technology to reduce Business Operations manual processes with automated and efficient solutions.

Vision & Purpose:

• Promote and enhance the Business Operations department team in daily delivery efforts.
• Communicate and build commitment to a shared vision.
• Assist departments to support business profitable growth priorities.
• Deliver commitments to our goals by identifying solutions to prioritise value-added work.
• Cultivate a culture of Knowledge Management through documentation, collaboration, learning, and knowledge sharing.

You Have:

• 5+ years’ experience working in a professional services setting for Operational Excellence.
• MBA (plus)
• Administered ERP, CRM, PSA, BI Dashboards, and Knowledge Management systems.
• Experience using a variety of AI tools and systems to build efficient and automated processes.
• Knowledge of NetSuite/Openair system administration, O365, PowerBI, Excel, or similar tools (plus)Experience collaborating with and presenting to internal delivery, project management, and leadership teams.
• Comfortability with a variety of different projects simultaneously
• Experience making complex concepts clearer.
• Experience soliciting feedback to make great work possible for partners across the business.
• Knowledge of delivery and optimisation processes and reporting based on professional service industry metrics and goals
• Demonstrated power skills in relationship management, project management, change management, and team member engagement
• Experience in process design, improvement, and automation by applying the system and tools available.

The salary range for this position is $90,000-$105,000. Actual salary within the salary range will be based on a variety of factors including relevant experience, knowledge, and skills. A range of medical, dental, RRSP, paid time off, and/or other benefits also are available to all permanent employees.

We know through experience that different ideas, perspectives and backgrounds foster a stronger and more creative work environment that delivers better business results. We strive to create workplaces that reflect the clients we serve and where everyone feels empowered to bring their full, authentic selves to work.

We are committed to working with our candidates from all ability levels throughout the recruitment process to ensure that they have what they need to be at their best. If you need accommodation during the application or interview process, please contact [email protected] or to begin a conversation about your individual accessibility needs throughout the hiring process.

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