Associate Director, User Experience

Merkle is a data-driven, technology-enabled, global performance marketing agency that specializes in the delivery of unique, personalized customer experiences across platforms and devices. For more than 30 years, Fortune 1000 companies and leading nonprofit organizations have partnered with Merkle to maximize the value of their customer portfolios. The agency's heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that inspire people-based marketing strategies. Its combined strengths in performance media, customer experience, customer relationship management, loyalty, and enterprise marketing technology guide improved marketing results and competitive advantage. With 9,600+ employees, Merkle is headquartered in Columbia, Maryland, with 50+ additional offices throughout the US, EMEA, and APAC. In 2016, the agency joined the Dentsu Aegis Network. For more information, contact Merkle at 1-877-9-Merkle or visit www.merkleinc.com.

We are seeking an experienced Associate Director, User Experience to join our dynamic team focused on driving innovative digital transformations. As a leader in UX, you will bring over 10 years of experience to shape engaging, user-centered designs that elevate the overall experience. The ideal candidate will have a proven track record of leading high-impact design projects, creating intuitive and compelling user interfaces, and fostering collaboration across teams. If you are passionate about transforming digital experiences and crafting seamless customer journeys, we want to hear from you.

Key Responsibilities:

• Collaborate with Creative Directors, UI Design and UX Leads, to craft best-in-class digital experiences across web and mobile platforms.
• Conduct research into competitive and industry-leading designs to inform strategic user experiences.
• Define user experiences including user flows, wireframes and interaction design, from initial concepts to dev-ready assets.
• Refine user experience designs based on insights including customer feedback, quantitative data and usability findings.
• Effectively communicate and present the rationale behind experience design decisions to clients.
• Collaborate with cross-functional teams to ensure technical feasibility, meet project requirements, and achieve client satisfaction.
• Build trusted relationships with clients, showcasing a deep understanding of their challenges and delivering innovative solutions that exceed expectations.
• Provide guidance and mentorship to junior UX designers, offering direction to enhance the quality and effectiveness of their work.

• 10+ years of experience in User Experience Design or related field.
• 2+ years in an ACD, UX or UX Lead role.
• Bachelor's degree in User Experience Design, Human Factors, Interaction Design, or a related discipline.
• A robust portfolio demonstrating exceptional UX design and user-centered thinking that has successfully driven business results.
• Agency or consultancy experience focused on digital, interactive, or customer experience design preferred.
• Expertise in UX tools, particularly Figma and FigJam.
• Extensive experience with complex design systems and the ability to scale them effectively.
• Strong leadership skills, with the ability to inspire and mentor creative teams.
• Passion for pushing design boundaries and delivering cutting-edge user experiences.
• Experience working in the automotive industry is a plus!

The anticipated base salary range for this position is $113,000k - $182,5850. Actual salary will be based on a variety of factors including relevant experience, knowledge, skills and other factors permitted by law. Additionally, this position is eligible for discretionary incentive compensation. Our incentive compensation plan is subject to change. A range of medical, dental, vision, 401(k) matching, paid time off, and other benefits also are available. For more information about dentsu benefits, please visit dentsubenefitsplus.com.

This job is fully remote.

#LI-JH1 #LI-Remote

Employees from diverse or underrepresented backgrounds encouraged to apply.
Dentsu (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact [email protected] if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company to which you are applying.

About dentsu
Dentsu is an integrated growth and transformation partner to the world’s leading organizations. Founded in 1901 in Tokyo, Japan, and now present in more than 110 markets, it has a proven track record of nurturing and developing innovations, combining the talents of its global network of leadership brands to develop impactful and integrated growth solutions for clients. Dentsu delivers end-to-end experience transformation (EX) by integrating its services across Media, CXM and Creative, while its business transformation (BX) mindset pushes the boundaries of transformation and sustainable growth for brands, people and society.

Dentsu, Innovating to Impact.

Find out more:
https://www.dentsu.com/
https://www.group.dentsu.com/en/

We are champions for meaningful progress and we strive to be a force for good—for our people, for our clients, for the industry and for our society. We keep our people at the center, creating space for growth, understanding and learning so they can thrive. We embed diversity, in our mindset, in our solutions and in our teams to empower an inclusive, equitable and culturally fluent environment. Building this culture within our teams makes us better collaborators with each other and with our clients, driving better outcomes for all.

Dentsu (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact your recruiter if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company to which you are applying.