Deposit Services Operations Analyst

SUMMARY: The Deposit Services Operations Analyst I uses prior banking knowledge in Deposit Operations to perform daily functions in a hybrid work environment. This position will be responsible for remote functions and/or resident functions based on work schedule and may include the following: High Dollar Review, Caution Report, Stop Pay Suspects, Deposit Review, Exceptions Navigator, Reconciliations, Closing Out Charged Off Accounts, Processing Various Types of Research, Audit Confirmations, Adjustments, Chargebacks, Unposted and RIM processing.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties and special projects may be assigned.

• Responsible for performing assigned functions in a hybrid work environment.
• Processes entries and may perform input/maintenance to support assigned functions and to correct errors.
• Ensures that all functions are delivered to both internal/external customers with optimal efficiency and excellent customer service.
• Ensures that all applicable reports are reconciled daily and unresolved differences are brought to the attention of the management team and researched within the specified timeframes in accordance with bank standards and regulatory requirements.
• Accurate and timely input into the Daily Function Log, Flash Reports and Capacity Model timesheets.
• Contributes to the team's success by meeting established Service Level Agreements.
• Assists branch and business line employees with balancing, questions and/or procedural issues.
• Recommends revisions to department procedures to comply with business, regulatory and process improvement changes.
• Advises management of deviations from standard operating procedures and makes recommendations for corrective action to remediate issues.
• Attends scheduled meetings, provides input and communicates key information.
• Assists with training of other employees as assigned by management.
• Cross-trained on other department functions and may perform those functions in a back-up role for limited periods.
• Assists management with the creation of specialized reports, spreadsheets, graphs and charts.
• Works with management on the development and implementation of new processes and procedures to improve operating efficiency and to ensure timely and accurate work flow.
• Key contributor in departmental and bank-wide projects for business improvement and cost reduction or avoidance.
• Builds cohesive relationships within Operations, Retail Branch Network, Customer Care Center, Treasury Management, BSA, Compliance, Accounting, Information Technology, Project Management and other key internal departments.
• Supports the Deposit Operations Strategic Business Plan by achieving assigned goals.
• Performs additional responsibilities as assigned or required by management.
• Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.).
• Adheres to Bank policies and procedures and completes required training.
• Identifies and reports suspicious activity.