Senior Integration Partner Manager

As a Senior Integration Partner Manager at Deputy, you will be responsible for developing and executing product partnership strategies aligned with our business objectives. This includes managing long-tail ISV partnerships, navigating inbound requests, and creating playbooks for seamless partner onboarding. You're the go-to contact for all integration partnerships, ensuring they are developed, launched, and maintained effectively.

To excel as a Senior Integration Partner Manager at Deputy, candidates should have considerable experience in managing product partnerships, especially in integrations. A proven track record in establishing successful partnerships, strong analytical and communication skills, and a background in project management are also critical to this role. Familiarity with SaaS products and experience in the workforce management space would be advantageous.

Deputy is dedicated to supporting the professional growth of our employees, including Senior Integration Partner Managers. We offer a variety of development and coaching programs tailored to enhance your skills and career trajectory. Additionally, our flexible remote work policy allows team members to balance their work-life commitments while engaging in continuous personal and professional development.

A Senior Integration Partner Manager at Deputy plays a crucial role in shaping the product partnerships ecosystem. By developing a robust integration strategy and collaborating closely with the Product Management Office, you will directly influence our business growth and partner satisfaction, driving significant improvements based on real-time feedback from partners and customers.

Deputy offers a comprehensive benefits package to support the well-being of our Senior Integration Partner Managers. This includes ownership options in the company, a competitive 401k match, comprehensive health benefits, a commuter reimbursement program, and a flexible remote-first work policy. We believe our employees should thrive both in their personal and professional lives.

When developing a product partnership strategy, it’s essential to align with the broader business objectives. Start by identifying potential partners that share similar goals and values, then analyze their strengths and weaknesses. Create detailed business cases that outline the mutual benefits and collaboratively build a roadmap for integration, ensuring you can influence the product development process effectively.

In managing ISV partnerships, I focus on creating strong communication channels and setting clear expectations from the start. Regularly updating and engaging ISVs while gathering feedback ensures that their needs are met and allows for improvements in the integration process. Building long-term relationships based on trust is key to ensuring ongoing collaboration and successful outcomes for both parties.

When prioritizing integration requests, I evaluate them based on alignment with our strategic goals, potential revenue impact, and the resources required for execution. I collaborate with the product and engineering teams to assess feasibility and timelines, ensuring that the most impactful integrations are addressed first while maintaining open lines of communication with our partners throughout the process.

I use a combination of structured feedback forms, one-on-one check-ins, and regular partner review meetings to gather valuable insights. These methods encourage open and honest discussions about the integration experience and any challenges faced. Analyzing this feedback allows me to identify trends and drive continuous improvements in our partnerships and integration processes.

To keep integration guides and resources current, I implement a regular review cycle and collaborate closely with the product teams. This ensures that any changes in features, workflows, or best practices are reflected in our documentation. Additionally, I encourage feedback from partners to continuously enhance the relevance and effectiveness of our resources.

In a previous role, I identified that one of our partnerships was underperforming due to communication gaps. I initiated regular check-ins and set up a shared dashboard to track key performance indicators. This transparency built trust and allowed both parties to collaborate more effectively. Over time, we saw significant improvements in integration success and partner satisfaction.

Communication is critical in managing partnerships. It fosters transparency, builds trust, and helps align expectations. I make it a point to communicate regularly with partners, providing updates and inviting their input. Encouraging a two-way dialogue creates a collaborative environment where feedback is valued, leading to stronger partnerships.

Measuring the success of integration partnerships involves tracking key performance indicators such as integration adoption rates, user engagement metrics, and overall partner satisfaction. I utilize analytics tools to monitor these metrics and conduct regular review meetings with partners to assess performance against agreed-upon goals, allowing for adjustments as needed to ensure mutual success.

In one challenging integration project, we faced significant technical hurdles that delayed our timeline. I quickly organized a cross-functional team to troubleshoot issues and brainstorm solutions. By promoting collaborative problem-solving and setting realistic expectations with our partner, we were able to overcome the challenges and successfully launch the integration, strengthening our relationship in the process.

Balancing partner needs with internal team objectives requires clear prioritization and transparent communication. I work to understand the strategic goals of both sides and facilitate discussions that align these interests. By advocating for our partners internally while collaborating with teams to assess resources, we can find solutions that benefit both parties and drive collective success.