Job details

Customer Support Representative

Descript is looking for a Customer Support Representative to provide exceptional support experiences for multimedia content creators. The ideal candidate will have a passion for technology and a dynamic skill set to support a diverse customer base.

Skills

Multichannel customer support experience
Experience with multimedia editing software
Familiarity with CRM platforms like Zendesk
Knowledge of payment processing systems

Responsibilities

Deliver personalized support to end-users and enterprise clients via various channels.
Capture and record client information using CRM tools.
Troubleshoot and escalate technical support incidents.
Provide regular updates to customers on their requests.
Verify and maintain internal support articles.

Benefits

Generous healthcare package
Catered lunches
Flexible vacation time

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Descript Glassdoor Company Review

4.2

Descript DE&I Review

3.8

CEO of Descript

Andrew Mason

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By Descript

Founded by Andrew Mason, Descript evolved from an internal tool at Detour into a premier platform for audio and video creation, boasting advanced editing features, prestigious backers, and use by major media outlets.

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