Description

Huntington is seeking a passionate mid-to-senior level researcher who wants to join a team of design

thinkers focused on creating experiences that help and delight people. As a Design Researcher, you will

assist the design team’s efforts to involve users in a portfolio of experience design initiatives and advocate

for the user with teams across the company.

We’re looking for someone empathetic, smart, passionate, fun, energized and generally awesome to work

with. If you’re curious, ask why often, enjoy a challenge and want to design experiences that help people,

we want to meet you.

Overview

In this role, you will:

• Be a force of optimism, comfortable with the ambiguity that often exists early stages of

innovation

• Participate in and execute generative and evaluative design research efforts executed by

Huntington design team or external third-party vendors to understand users’ current and ideal

experiences (e.g., usability testing, one-on-one interviews, focus groups, heuristic evaluations,

co-design activities, contextual inquiries, ethnographic research, surveys, card sorting)

• Coordinate research logistics (e.g., recruiting, moderation, data collection) and work with teams

to Identify user types and specific screening criteria

• Create thoughtful user-centered research approaches and methodologies for the design team's

involvement in crafting new experiences

• Collaborate with designers, product managers, brand managers, analytics teams and leadership

to identify knowledge gaps and plan research methodologies to gain needed insights

• Collaborate with market research, continuous improvement and analytics partners on best

research approaches

• Participate in discovery efforts and gather insights (primary and/or secondary)
• Plan for and design research stimuli to support early design activities such as workshops,

participatory design sessions, co-creation sessions, etc.

• Drive analysis and synthesis activities for research data and communicate insights and design

criteria to clients, partners and executives

• Assist the design team in creating frameworks that help organize insights in an easily

consumable/digestible way

• Plan and facilitate multi-disciplinary workshops to involve and align the design team and

stakeholders on experience opportunities

• Present deliverables to clients/partners/executives and speak to users' needs, expectations, pain

points, etc.

• Support the creation of compelling stories that help communicate user insights and design

criteria to clients, partners and executives

• Support design leads to help organize stakeholder alignment activities
• Participate in ideation & design of future customer experiences, including online, mobile apps,

ATM and banker tools

Skills Required

• Firm understanding of the user-centered design process
• Knowledge of human factors and usability considerations, including ADA compliance/guidelines
• Experience in generative and evaluative research methodologies, data collection and analysis
• Ability to apply selected research methods
• Understanding of specialized design skillsets (e.g., experience strategy, interaction and visual

design, content strategy, front-end UI development)

• Knowledge of latest trends and UI conventions in the digital space
• Strong understanding of the usability differences between pervasive devices and platforms (e.g.,

smart devices, phone, tablet, desktop, Android and IOS)

• Comfort with ambiguity early in projects
• Strong organization, facilitation, collaboration and problem-solving skills
• Core critical thinking skills, including observation, interpretation, analysis, inference, evaluation,

and explanation

• Excellent written, verbal and visual communication skills, including the ability to visualize key

research insights/data

• Proficiency with Adobe Creative Suite

Additional Qualifications

• Bachelor's degree in Human Factors, Human-Computer Interaction, Psychology, Cognitive

Science, design or equivalent related experience

• Minimum 3 years of experience in the field of design research and/or usability
• Minimum 3 years of experience facilitating in-depth interviews, focus groups, usability studies

and/or design workshops

• Ability to work on multiple projects concurrently, demonstrating a mature ability to prioritize and

manage time

• Ability to develop working relationships with individuals at all levels of an organization
• Strong desire to improve the lives of others

#LI-Hybrid

#LI-DK1

Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)

Workplace Type:

Huntington is an equal opportunity and affirmative action employer and is committed to providing equal employment opportunities for all regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity and expression, genetic information, or any other basis protected by local, state, or federal law.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Agency Statement: Huntington does not accept solicitation from Third Party Recruiters for any position