Design Program Manager

At Hopin, we’re reimagining events. Our mission is simple: we exist to make the world feel closer. 

Founded in 2019, Hopin brings brands and communities together around highly interactive and engaging experiences. We believe that people should have access to the conversations, moments and ideas they care most about, no matter where they are. Through our highly scalable platform, participants are able to learn, engage, and connect from anywhere in the world. 

Hopin started as a virtual events solution but we have since meaningfully expanded our offering from virtual events to hybrid and in-person events, as well as video and workplace collaboration products. This growth has been fueled by a series of strategic acquisitions, including: Boomset - an all-in-one event management platform; Attendify - advancing Event Marketing products; StreamYard - unveiling a video production Studio; video hosting service Streamable and video technology company Jamm.

Listed as one of the 2021 Fast Company Best Workplaces for Innovators, Hopin has scaled to 800+ employees working remotely across 47 countries. Valued at $7.75B, Hopin raised a $450M Series D round of financing and is backed by top tier investors, including Arena Holdings, Altimeter Capital, Adam Street Partners, Untitled Investments, XN Capital, Andreessen Horowitz, DFJ Growth, General Catalyst, GIC, IVP, Northzone, Salesforce Ventures, Slack, Temasek and Tiger Global.

The Role

We’re looking for an experienced Design Program Manager to join the Hopin Product Design team. 

This is an opportunity to lead Design Program Management for Hopin Events, as a founding member of the Design Operations team. In this role, you’ll partner closely with Design Leadership to build and maintain the operational framework for a cross-functional team of product designers, researchers, and content strategists to thrive in.

Responsibilities

• Partner with Product Design Leadership for Events, to balance competing priorities and maximize team resources to quickly execute on top priorities. Play a leading role in monthly and quarterly reporting and planning
• Act as a bridge between the Design team and the Engineering and Product Management teams
• Lead and build out programs for Product Design in the Events space
• Develop and implement processes and resources to support how we design user experiences
• Drive continuous improvements to our operational model, processes and tools
• Work with a diverse group of designers representing different disciplines, skills, backgrounds, and specialties
• Partner with Product Design Leadership to onboard new team members
• Help define and communicate how Design works and how to work with each of the Design disciplines that make up our team
• Source and evaluate design vendors when needed. Interface with legal, security, and procurement teams to onboard and pay vendors, including facilitating statements of work and negotiating business terms and budget

Qualifications

• 5+ years of hands-on experience working with in-house Product Design / UX teams
• Experience creating lean and scalable workflows and implementing process improvements
• Passion for user experience and design
• An understanding of design quality and product strategy
• An understanding of the design and product development process
• Proficiency with project management and asset management tools (e.g., JIRA, Asana, Coda, Basecamp, Lucidchart, Box, Google Drive, etc)
• Strong verbal, presentation, and written communication skills
• Strong conflict resolution and negotiation skills
• Ability to navigate ambiguity and drive conversations forward
• Superior organizational, time management, and prioritization skills
• Ability to be self-directed and take initiative in tackling problems big and small
• Demonstrable success as a team player, leading large and complex projects

The Offer

• Competitive salary
• Fully remote, global team
• Flexible schedules
• Laptop assigned, Mac or Dell (Windows)
• Health Insurance Support
• Parental Leave
• Monthly Wi-Fi stipend
• $800 USD for Home-Office set up
• $1500 USD for Learning & Development

At Hopin, we're committed to cultivating an environment that promotes equality, diversity, and inclusion. We are a global community and we believe our unique qualities must be celebrated as they are critical to our innovation. It's essential to us that you bring your authentic self to work every single day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, neurodiversity, or otherwise. Inclusion isn't just an initiative at Hopin. We strive to embed it not just into our core values but throughout our entire ecosystem.