Deskside Support

Responsibilities:

Client Technology Support individual will be responsible for:

• Installing, configuring, upgrading and repairing desktop and laptop computers running Microsoft Windows 7/8/10 Enterprise.
• Imaging new and existing desktop/laptop computers.
• Deploying and configuring mobile devices.
• Ensuring complete security, confidentiality, reliability and integrity of corporate data, proprietary information and intellectual property.
• Must be able to troubleshoot problems, interface with customers, Information Technology personnel, other departments and vendors to help minimize down time and outages.
• Individual must be able to work independently and as a team member on multiple projects. Individual will also need to be self-motivated and perform on-call duties on a rotating schedule.

Skills Required:

• Thorough understanding of Microsoft Windows 7/8/10 Enterprise.
• Experience with Microsoft Deployment Toolkit (MDT) or other PC imaging technologies.
• Experience with both manual and automated software installation methods.
• Thorough understanding of migrating user data and settings to new PCs.
• Basic understanding of scripting languages such as PowerShell. (Can be other ones)
• Ability to upgrade desktop and laptop computers with RAM, hard drives, network interface cards, etc.
• Familiarity with Microsoft products such as Office, Internet Explorer, SharePoint, etc.
• Experience with TCP/IP networking and the ability to troubleshoot a variety of network devices like computers, printers, and more.
• Able to work independently and as a team member
• Good verbal and written communication skills

Experience Required:

• 3+ years experience preferred with Client Technology Support in an Ethernet based TCP/IP
• Network environment
• Significant experience installing, configuring, upgrading and repairing Windows desktop, and
• laptop computers.
• Experience supporting mobile devices.
• Experience in using PC imaging software including MDT
• Experience with remote user support

Job Types: Full-time, Contract

Pay: $25.00 - $27.00 per hour

Benefits:

• Health insurance
• Paid time off

Experience level:

• 3 years

Schedule:

• Monday to Friday

Experience:

• ServiceNow: 1 year (Required)
• Windows: 2 years (Required)

Work Location: In person