Job details

Customer Support Engineer – NAM – Chicago

Desktop Metal is looking for a Customer Support Engineer to join their team in Chicago, IL. This individual will be responsible for providing technical support to customers in the North American market and ensuring the smooth operation of equipment.

Skills

Experience in field service and technical background
Knowledge of 3D printing or advanced manufacturing
Ability to read mechanical and engineering diagrams and schematics
Excellent communication and team collaboration skills
Proficiency in computer usage

Responsibilities

Perform maintenance and repair of customer machines and related equipment
Respond to customer inquiries and troubleshoot problems on-site
Install products, test, and configure machines at customer locations
Identify training requirements for field engineers and provide customer training
Diagnose problems, develop repair plans, and order components as needed

Education

Technical degree preferred
BS in Robotics, Computer Science, Electrical or Mechanical Engineering is a plus

Benefits

Competitive salary range
Opportunity for growth and development
Equal employment opportunities and commitment to diversity
Travel opportunities

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Desktop Metal Glassdoor Company Review

3.4

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CEO of Desktop Metal

Ric Fulop

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By Desktop Metal

Founded in 2015 by leaders in advanced manufacturing, metallurgy, and robotics, the company is addressing the unmet challenges of speed, cost and quality to make 3D printing an essential tool.

6 jobs

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FUNDING

Public

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Mid-Level

INDUSTRY

Electronics Manufacturing

TEAM SIZE