Job details

Customer Support Engineer – NAM – Wisconsin

Join Desktop Metal, a pioneer in additive manufacturing technologies, as a Customer Support Engineer for their ExOne division in the Mid-West. You will be a crucial point of contact between Desktop Metal HQ and the North American market.

Skills

Knowledge of 3D printing or advanced manufacturing
Ability to read mechanical and engineering diagrams
Proficient in computer usage
Excellent communication skills

Responsibilities

Perform maintenance and repair of customer machines and equipment
Respond to customer inquiries and complaints
Travel to customer locations for troubleshooting
Diagnose and develop repair plans
Install and test products on-site
Order components and perform replacements
Train customers on machine operation
Identify and report technical problems to enhance system reliability

Education

Technical degree preferred
BS in Robotics, Computer Science, Electrical or Mechanical Engineering preferred

Benefits

Competitive salary with bonus potential
Healthcare benefits
401(k) retirement plan
Paid time off
Professional development opportunities

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CEO of Desktop Metal

Ric Fulop

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By Desktop Metal

Founded in 2015 by leaders in advanced manufacturing, metallurgy, and robotics, the company is addressing the unmet challenges of speed, cost and quality to make 3D printing an essential tool.

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FUNDING

Public

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Mid-Level

INDUSTRY

Electronics Manufacturing

TEAM SIZE