Desktop Services Technician

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Desktop Services Technician
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Please see Special Instructions for more details.
Applicants must apply online.

PLEASE COMPLETE ALL AREAS OF THE APPLICATION. INCOMPLETE APPLICATIONS MAY NOT BE GIVEN CONSIDERATION IN THE REVIEW PROCESS.

Qualified applicants will be contacted by the department directly if selected for interview.

Please Note: Temporary employees are paid bi-weekly on an hourly basis and do not receive benefits.
Posting Details
Posting Information

Posting Number temp hourly952P
Quick Link for Internal Postings https://jobs.wcu.edu/postings/24821
Classification Title
Working Title Desktop Services Technician
Department IT Client Support Services
Salary Range $18.00/hr
Posting Information
The primary duty station is at our Cullowhee campus with periodic travel to Biltmore Park site.
The employee will provide hardware and software troubleshooting, repair service, and support to the university staff, faculty, and students. In addition, the employee will provide hardware technical expertise, consultation, and training to university clients. Employee will coordinate and collaborate between the different IT & university functional areas for hardware and software support and work closely with clients to purchase, deliver, setup, and surplus university physical IT assets. Employee will regularly use applications such as Cherwell and Team Dynamix to track work, tasks and time worked on projects related to their role in the Division. Employee will perform other duties as assigned by supervisor.

Knowledge, Skills, & Abilities Required for this Position
Working hours will generally be Monday-Friday from 8:00am – 5:00pm and may be adjusted based upon management discretion.
Strong verbal and written communication skills
Strong customer relations skills are required
Must be able to work and interact well with others
Solid organizational and time management skills
Demonstrated ability to expand work skills and abilities
Ability to handle special projects
Strong troubleshooting skills for desktop and laptop computers
Technical knowledge of current Windows operating systems, Mac OS X operating systems and the Microsoft Office Suites
Working knowledge of PC and Apple computer systems and hardware
Project management skills are a plus
Basic working knowledge of wired/wireless networks

Minimum Qualifications
Graduation from high school and one year of experience in the field of technology related to the position’s role. Coursework in computer or information technology may be substituted year for year for the required experience.

Preferred Qualifications

Preference will be given to those applicants with:
Demonstrated troubleshooting skills and repair work,
Microsoft and/or Apple Certifications,
AAS degrees,
Previous hardware and software troubleshooting experience.

Preference will also be given to those with technology training and/or higher education experience
Posting Text

Open Date 07/24/2023
Close Date
Open Until Filled No
Special Instructions to Applicants
Applicants must apply online.

PLEASE COMPLETE ALL AREAS OF THE APPLICATION. INCOMPLETE APPLICATIONS MAY NOT BE GIVEN CONSIDERATION IN THE REVIEW PROCESS.

Qualified applicants will be contacted by the department directly if selected for interview.

Please Note: Temporary employees are paid bi-weekly on an hourly basis and do not receive benefits.

Background/E-Verify
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks.

Western Carolina University uses E-Verify to confirm employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify. Proper documentation of identity and employability are required at the time of employment.

Credential Verification
All new employees are required to have listed credentials/degrees verified within 30 days of employment. All new employees who will be teaching are required to provide official transcripts within 30 days of employment. Transcripts should be provided for the highest earned degree and/or the degree which is being used to satisfy credential/qualification requirements.

AA/EOE
Western Carolina University is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race; color; religion; sex; sexual orientation; gender identity or expression; national origin; age; disability; genetic information; political affiliation; National Guard or veteran status, consistent with applicable federal, state and local laws, regulations, and policies, and the policies of The University of North Carolina. Additionally, the University promotes the realization of equal employment opportunity for minorities, women, persons with disabilities, and veterans through its affirmative action program.
Persons with disabilities requiring accommodations in the application and interview process please call (828) 227-7218 or email at jobs@email.wcu.edu.

University Safety
The Western Carolina University Annual Safety Report is available online at University Annual Safety Report or in hard-copy by request at the office of the Vice Chancellor for Student Affairs, 227 HFR Administration Building, Cullowhee, NC 28723 (828-227-7147) or the Office of University Police, 111 Camp Annex, Cullowhee, NC 28723 (828-227-7301). The report, required of all universities participating in Title IV student financial aid programs, discusses crime statistics, procedures for reporting suspicious or criminal activity, security, police authority, crime prevention strategies, university policies on substance abuse and sexual offenses, workplace violence and fire safety.