Job details

Desktop Support Analyst

Overview:

National Debt Relief is seeking a Desktop Support Analyst to join our growing technology team. Reporting to the Desktop Support Manager, the Desktop Support analyst’s primary role is to support, maintain and help improve our infrastructure ensuring the highest levels of customer service. The Desktop Support Analyst will be the first point of contact for National Debt Relief’s end user population supporting the staff on a variety of desktop initiatives and projects.

The candidate must be team oriented, customer service driven, with the ability to work under pressure with minor supervision. This is a growing fast-paced environment.

This is a fully remote position. After an initial remote training period (4 weeks, Mon-Fri 11am-8pm), the shift will then change to 11am to 8pm, PST.

Responsibilities:

Provide remote support to over 2,000 employees in the US, the Dominican Republic, Ukraine, and the Philippines
Conduct password resets and unlock users’ accounts
Process Onboarding, Offboarding, and employees’ change requests
Assist users by conducting initial troubleshooting issues related to hardware, O365, Adobe CC, Salesforce, Twilio Flex, AWS Workspaces, Zoom, Chrome, and other systems related issues
Perform ticket escalations to Product & Dev, desktop engineering, InfoSec, and Infrastructure
Maintain end users accounts, distribution lists, security groups, organizational units, and shared mailboxes through Active Directory and O365 admin portal
Deploy computer images per organization standard
Maintain asset inventory of assigned and in stock equipment
Process and inventory tracking of return equipment from remote employees
Support audio onsite visual technologies in shared conference rooms and personal offices
Help create and maintain knowledgebase documentation
Work on special tasks and participate in projects as required

Qualifications:

Minimum 5+ years of experience in a Helpdesk or end user support position
Bachelor’s degree in Computer Science, Information systems or equivalent experience
Technical certifications, such as A+, Network +, Microsoft Certified Professional (MCP), ITIL Certification is a plus
Proven experience supporting a large environment compose of Windows 10 and Mac OSX
Prior working knowledge of Microsoft office applications, Zoom, Adobe CC, Active Directory, O365 admin, Azure, Remote user support, Prior use of ticketing/IT Service Management systems
Ability to lift 50 pounds
Flexibility to work nights or weekends when needed for coverage or special projects
Zendesk, AWS Workspaces experience, Salesforce support experience, Twilio Flex softphone support experience – a plus

About National Debt Relief:

National Debt Relief was founded in 2009 with the goal of helping an expanding number of consumers deal with overwhelming debt. We are one of the most-trusted and best-rated consumer debt relief providers in the United States. As a leading debt settlement organization, we have helped over 450,000 people settle over $10 billion of debt, while empowering them to lead a healthier financial lifestyle and feel free to live their best life. At National Debt Relief, we treat our clients like real people. Our purpose is to elevate, empower, and transform their lives.

Rated A+ by the Better Business Bureau, our goal is to help individuals and families get out of debt with the least possible cost through conducting financial consultations, educating the consumer and recommending the appropriate solution. We become our clients' number one advocate to help them reestablish financial stability as quickly as possible.

National Debt Relief is a certified Great Place to Work®!

Forbes names National Debt Relief Best Debt Settlement Company of 2023!

Compensation Information: Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for each position across the US. Within the range, individual pay is determined by work location, job-related skills, experience, and relevant education or training. This good faith pay range is provided in compliance with NYC law and the laws of other jurisdictions that may require a salary range in job postings. The salary for this position is $72K - $93.5K. Benefits:

National Debt Relief is a team-oriented environment full of rewards and growth opportunities for our employees. We are dedicated to our employee's success and growth within the company, through our employee mentorship and leadership programs.

Our extensive benefits package includes:

Generous Medical, Dental, and Vision Benefits
401(k) with Company Match
Paid Holidays, Volunteer Time Off, Sick Days, and Vacation
10 weeks Paid Parental Leave
Pre-tax Transit Benefits
No-Cost Life Insurance Benefits
Voluntary Benefits Options
ASPCA Pet Health Insurance Discount

National Debt Relief is a certified Great Place to Work®!

National Debt Relief is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.

For information about our Employee Privacy Policy, please see here
For information about our Applicant Terms, please see here

#LI-REMOTE

By National Debt Relief

National Debt Relief, a certified Great Place to Work®, was founded in 2009 with the goal of helping an expanding number of consumers deal with overwhelming debt. We are one of the most-trusted and best-rated consumer debt relief providers in the ...

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INDUSTRY

Debt Relief

TEAM SIZE

1001-5000

LOCATION

Hybrid, based in New York, NY

DATE POSTED

July 21, 2023