Desktop Support Technician - job 3 of 3

Description:

Top 3 Skills

• 1-2 + years of steady state Desktop Support experience. The Client is looking for more Desktop Support than the previous Desktop Support Technicians who Interviewed.
• Experience troubleshooting Windows 10/11, Microsoft Office 365 and printer issues. In addition, experience re-imaging computers. 8x8 Console Support would be a plus.
• Excellent Interpersonal/Customer Service skills.

Additional Information

This individual will be providing Technical Support for 6,200 End Users on site and at 110 locations across the nation. They will provide Desktop Support over the Phone and in person. The company uses Manage Engine for Ticketing – any Ticket System experience (ServiceNow, etc.) will work. The right fit will have a “white glove” support mentality. Any ITSM and Salesforce knowledge would be a plus. The opportunity to grow within the organization is tremendous. The company is acquiring other companies at a very rapid rate. A high first call resolution is expected.

Skills:

desktop

Top Skills Details:

desktop

Additional Skills & Qualifications:

Top 3 Skills

• 1-2 + years of steady state Desktop Support experience. The Client is looking for more Desktop Support than the previous Desktop Support Technicians who Interviewed.
• Experience troubleshooting Windows 10/11, Microsoft Office 365 and printer issues. In addition, experience re-imaging computers. 8x8 Console Support would be a plus.
• Excellent Interpersonal/Customer Service skills.

Additional Information

This individual will be providing Technical Support for 6,200 End Users on site and at 110 locations across the nation. They will provide Desktop Support over the Phone and in person. The Company uses Manage Engine for Ticketing – any Ticket System experience (ServiceNow, etc.) will work. The right fit will have a “white glove” support mentality. Any ITSM and Salesforce knowledge would be a plus. The opportunity to grow within the organization is tremendous. The company is acquiring other companies at a very rapid rate. A high first call resolution is expected.

Experience Level:

Intermediate Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.