Desktop Support Technician

6 Months Contract Opporunity

Responsibilities: -

Experience with:

· Deploying, updating, optimizing, and troubleshooting Windows-based and Mac-based workstations in a corporate environment leveraging ConfigMgr, Microsoft Intune, Jamf (Casper), and other system management tools

Experience with:

· Wired/Wireless networks, VPN, Collaboration tools (Chat and Video Conferencing), A/V devices, and conference room systems.

· Support Experience with Office365, all major browsers, 3rd party popular applications, encryption software, anti-virus solutions

· Virtual Desktop Infrastructure (VDIs), DNS, DHCP, Active Directory, file and printing services, and shared drives

· Familiarity with the standard helpdesk ticketing tools (ServiceNow, Jira)

· Ability to coordinate and communicate at all levels within the organization

· Business Stakeholders, Vendors, Suppliers, Sr Managers, and C-Level Execs

· Tech Savvy - Ability and passion for learning new technology and tools

· Passion for Customer Support

· A drive to help end-users get what they need to do their jobs the best they can.

· A sense of satisfaction from assisting end-users in getting what they need on time

Prioritization Skills:

· The ability to analyze support requests and prioritize them based on impact

· The discipline to actively manage help desk tickets and internal IT tasks without getting distracted by email, chat, or other ad-hoc communication –

· Ability to articulate technical solutions to non-technical users in simple and easy to understand terms

Job Type: Contract

Salary: $30.00 - $34.00 per hour

Schedule:

• 8 hour shift

Work setting:

• In-person

Work Location: In person