Desktop Support Technician I

Summary of Position:

The Desktop Support Technician is part of a team responsible for providing technical support and deployment services to various clients for their project needs.

Essential Functions:

• Deployments of new computer hardware or moves, and existing computer operating system upgrades
• Physical installs/placement of equipment, cabling, data backup, and transfer, imaging, basic configurations, standard application installs/setups, profile transfer, and preparation of old devices for disposal or re-deployment
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
• Remote and basic desk-side technical support including remote control of end-users’ devices
• Troubleshooting and repairing desktop computers to ensure they interconnect seamlessly with multiple systems such as network drives, and all business productivity applications
• Working independently to troubleshoot all support requests and follow escalation policies
• Participating in testing, documentation, and implementation of assigned projects
• Short term projects may include: computer and/or server moves and deployments, computer arm installs, and other hardware deployments
• Some projects may involve travel to sites throughout the state, and/or nationwide

Competencies:

• Organization Skills
• Teamwork Capacity
• Initiative
• Communication Proficiency
• Multi-tasking
• Resourcefulness
• Drives Results
• Plans and Prioritizes
• Decision Quality
• Self-Development

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Must be comfortable working in various working conditions including hospital, office, warehouse, and data center environments.

Physical/Mental Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee in this position frequently communicates with other co-workers/clients who have inquiries about the various projects and other needs. Must be able to exchange accurate information in these situations. The employee must be able to remain in a stationary position 75% of the time. The employee in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operate a computer and office machinery such as a calculator, keyboard, copy machine, and printer. Frequently moves boxes with equipment weighing up to 50lbs across the building and/or to other offsite buildings for various project needs. Must be able to stand for long periods of time. Take equipment on and off shelves repeatedly. Working around and under desks. Climb several flights of stairs. Must be able to walk frequently for extended periods of time.

Required Education and Experience:

• High School Diploma
• 1 - 3 Years of Experience

Qualifications:

• Prefer 1-3 years of Windows Desktop/Laptop support in a professional enterprise environment. Including:

• MS Office, and other software application setups, upgrades, and troubleshooting
• Install, upgrade and/or configure desktop computers primarily in a Windows operating system environment
• Experience with server moves/deployments, computer arms, computers on carts, and/or large computer moves is a plus

• Superior customer service skills. Excellent verbal, written, and interpersonal skills
• Experience working in a hospital environment is desired
• AA degree in an IT-related field is strongly preferred. High school diploma is strongly preferred
• Ability/flexibility to commute/travel to various work locations throughout Seattle and the greater Puget Sound. Ability to travel nationwide is a plus
• An A+, MCP, and/or MCDST Certification desired (but not required)
• WORK SHIFTS: Work shifts will vary based on project needs. Typical projects are during daytime business hours, but at times depending on project needs work may be required outside of typical business hours (before or after typical business hours, on weekend, or during other times as needed)
• This position will require a detailed background check. We also require drug screenings, 2 step TB screening, and completion/adherence to vaccinations policies as required to work in hospital environments

AAP/EEO Statement:

3MD Inc. is an equal opportunity employer and does not discriminate based on gender, sex, age, race and color, religion, marital status, national origin, disability, sexual orientation, gender identity or expression, veteran status, or any other category that is protected by applicable law.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.