Desktop Support Technician

MANATT, PHELPS & PHILLIPS LLP is one of the nation’s premier law and consulting firms known for quality and extraordinary commitment to clients & integrated, relationship-based services. We are notably progressive and entrepreneurial and are deeply committed to diversity, public service, and excellence in all we do.

We currently have an opportunity for a Desktop Support Technician for our San Francisco, Silicon Valley, and Sacramento offices. This position will interface with users, all facets of IT management, and vendors and handle the day to day routine maintenance of the office’s PCs, laptops, printers, A/V equipment and software and provide overall technical support to users.

Responsibilities

• Day to day support tasks in support of end users and the firm
• Client project participation and/or involvement.
• Global Services project participation and/or involvement
• Day to day hook-ups of AV equipment as requested
• Working with Network team as “remote hands” for server room and wiring closet issues and requests
• Ensuring appropriate ticket detail.
• Completion of daily, weekly, and monthly reports; to include, but not limited to time submittal, monthly stock levels, etc..
• Outage communication to leadership; as required.
• Environmental trend identification; based on ticket support and developing trends.
• KB submittal.
• Processes all requests for service in a professional, expedient manner.
• Maintains all IT equipment in a fully operational condition.
• Handles special projects as requested.
• Other duties as assigned.

Qualifications:

• 3 or more years of recent experience working in a technical support department.
• Bachelor’s Degree preferred but not required.
• Experience with Microsoft software.
• Law firm experience preferred.
• Knowledge using Audio Visual equipment.
• Knowledge of remote access systems: VPN, Citrix.
• Knowledge of Dell/Lenovo hardware.
• Knowledge of VPN, PDAs, other related technologies.
• Working with high energy customers.
• Microsoft certifications preferred but not required.
• Excellent verbal and written communication skills.
• Proven track record of customer satisfaction.
• Ability to lift 50 pounds.
• Must work well under pressure, meeting multiple and at times conflicting deadlines.

The base annual pay range for this role is between $65,000-$75,000. The base pay to be offered will vary and depend on skills and qualifications, experience, location and will also take into account internal equity. A full range of medical, financial and/or other benefits dependent on the position will also be offered.

EEO/AA EMPLOYER/Veterans/Disabled

Manatt is an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including race, color, physical or mental disability, religion, creed, national origin, citizenship status, ancestry, sex or gender (including gender identity, gender expression, status as a transgender or transsexual individual, pregnancy, childbirth, or related medical conditions), age (over 40), genetic information, past, current, or prospective service in the uniformed services, sexual orientation, political activity or affiliation, genetic or and any other protected classes or characteristic protected under applicable federal, state, or local law. Consistent with the American Disabilities Act, applicants may request accommodations needed to participate in the application process.

This employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

IMPORTANT: If the Government cannot confirm that you are authorized to work, this employer is required to provide you written instructions and an opportunity to contact SSA and/or DHS before taking adverse action against you, including terminating your employment.

Employers may not use E-Verify to pre-screen job applicants or to re-verify current employees and may not limit or influence the choice of documents presented for use on the Form I-9. In order to determine whether Form I-9 documentation is valid, this employer uses E-Verify’s photo screening tool to match the photograph appearing on some permanent resident and employment authorization cards with the official U.S. Citizenship and Immigration Services’ (USCIS) photograph. If you believe that your employer has violated its responsibilities under this program or has discriminated against you during the verification process based upon your national origin or citizenship status, please call the Office of Special Counsel at 1-800-255-7688 (TDD: 1-800-237-2515).

Jessi Factor