Job details

Desktop Tech II (Liberty St, NYC)

Why CompuCom? (Overview):

CompuCom Systems, Inc. provides end-to-end managed services, technology and consulting to enable the digital workplace for enterprise, midsize and small businesses. CompuCom delights with individual experiences, drives workplace collaboration and productivity, and delivers operational performance and efficiency.

CompuCom enables our clients to focus on what matters most – their customers and their businesses. To do so, we employ a customer-centric, hard-working, and talented group of people. Join the team today by applying to the following role: Desktop Tech II.

Full COVID-19 vaccination will be required

What We Need & What You'll Do (Responsibilities):

Test and image desktops and laptops.
Maintain, analyze, and troubleshoot, software and computer peripherals.
Ability to set up, configure and add all hardware.
Assist client internal IS technicians with large IMAC’s.
Provide technical support to end-users via telephone and in person.
Assist in developing and documenting improvements to current processes. Assist coworkers in the resolution of end-users’ technical issues.
Assist coworkers in the execution of established processes and escalations.
Test, image and clean PC’s, laptops, monitors, printers, and other related hardware.
Following proper manufactures procedures for ordering parts and returning defective parts.
Manage (Service Now / Clear vision) ticket queue constantly throughout the day.
Response to end-user issues via face to face interaction, telephone, or escalated helpdesk tickets.
Diagnose and resolve technical hardware and software issues.
Gather information to determine the issue by evaluating and analyzing the symptoms.
Partners with other departments to provide technical assistance.
Identify priorities and redirect problems to appropriate resources.
Organize ideas and communicate appropriate messages.
Stay current with system information, changes, and updates.
Handling all designated workstation installations and updates.

Who You Are (Qualifications):

High School Diploma or GED required.
A+ Certification Required.
At least 3 years of hands-on technical knowledge of laptop and desktop design and software installation.
Familiar with standard concepts, practices, and procedures within the IT support field. Relies on limited experience and judgment to plan and accomplish goals.
Possess 1 to 2 years’ experience in a break/fix environment. Able to lift heavy equipment. (PC’s, monitors, printers.) Strong verbal and written communication skills. A certain degree of creativity and latitude is required.
Experience with Mac OS, Windows OS, Microsoft Office, Internet browsers and Email clients.
Mac experience preferred.
Working knowledge of systems hardware, printers, scanners and other peripheral devices.
Strong communication and customer service skills with users to interpret and address their needs in an efficient and professional manner.
Experience providing IT technical support to senior leaders of an organization.
Ability to visualize and troubleshoot complex issues remotely.
Highly developed analytical troubleshooting skills.
Able to multi-task, work independently with minimal supervision as well as within a team environment.
Ability to obtain and maintain manufacture warranty repair certifications. (EX, HP, DELL, LENOVO, APPLE)

Equal Employment Opportunity:

CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.

By CompuCom

CompuCom® Systems, Inc. provides end-to-end managed services, technology and consulting to enable the digital workplace for enterprise, midsize and small businesses. Celebrating its 30th year, CompuCom delights with individualized experiences, dri...

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FUNDING

Private

INDUSTRY

Information Technology Support Services

TEAM SIZE

10000+

LOCATION

Hybrid, based in Fort Mill, SC

DATE POSTED