The Customer Service & Quality Assurance (QA) Lead will serve as a leader helping to ensure that our Customer Service team is providing timely and accurate responses to customer enquiries, queries, and escalations as well as instilling best practices for customer interactions, order management, and customer communications.
You will have a strong desire to innovate customer service & QA processes and exceed expectations both as a Leader and a Customer Service Advocate in a dynamic, fast-paced environment.
Job duties:
Customer Service Leadership:
Data Analysis & Reporting:
Quality Assurance:
Team Development & Training:
Process Optimization:
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