Communications Specialist

Communication Specialist (Call Center) LHH is seeking temporary Communications Specialists to work with a client in Richmond, VA. The ideal candidate will be ready immediately, have prior call center experience, and can commit to the full length of the temporary assignment... Functions: The Communications Specialist is responsible for efficiently managing inbound and outbound calls in a professional fashion and performing complex review of documents to provide excellent customer service all while maintaining the integrity and confidentiality of the claims data. Primary Duties and Responsibilities: • Handle complex inbound calls from claimants concerning settlement inquires. Make outbound calls to claimants to answer questions. • Display courteous and professional dialogue whether through email or phone. • Engage with claimants by going the extra mile and providing outstanding customer service. • Follow call center scripts when handling various calls. • Record notes in our call center database according to the procedures for each project. • Review calls or claims to provide information to the claimant, client, and other counsel outside the firm. • Review calls or claims submissions and apply completeness rules to determine completeness of required documentation. • Review financial and/or medical records and apply complex methodology in order to value claims. • Research and gather additional information on financial and medical terminology. • Review financial and pharmaceutical documents for accuracy and in accordance with program settlement. • Prepare correspondence to communicate benefit determinations. • Assist document intake team when needed. • Promote a safe and healthy work environment by adhering to organization standards and all applicable policies and procedures as outlined in the Employee Handbook. Pay Details: $19.00 to $21.00 per hour Search managed by: Marissa Colosi Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements