Director of Business Operations

VRAI is looking for a strong Business Operations leader to own process, financial, and administrative functions while driving operational excellence and cost efficiency. Reporting to the President of VRAI, this role will optimize processes, implement reporting and controls, and build scalable infrastructure to support company growth. The ideal candidate thrives in a fast-paced environment, is highly analytical, and is excellent at building strong rapport across all levels. 

• Manage the business operations, including budgeting, forecasting, contract negotiations and reporting, to optimize decision-making and profitability, and willing to travel to our different sites to implement changes.
• Own retail administrative activities, liaising with key stakeholders on executing policies, risk management, and compliance.
• Analyze operational data to identify efficiency opportunities and implement process improvements.
• Establish KPIs and reporting frameworks to track performance and optimize resource allocation.
• Partner with leadership on strategic planning and execution of cost optimization initiatives.

•  7+ years experience in business operations, with a proven track record in retail operations and high-growth startups, experience with jewelry/diamond, highly desired.
• Strong business and financial acumen with demonstrated success in budgeting, forecasting, and controls in fast-paced retail environments.
• Experience scaling administrative functions in startup environments, including policy development, implementation, and execution.
• Track record of implementing technology solutions and data-driven processes to drive operational efficiency in retail and startup settings.
• Exceptional problem-solving skills with the ability to manage multiple priorities simultaneously.

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