Product Manager (Servicing Domain)

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Kforce Technology Staffing, is seeking the following. Apply via Dice today!RESPONSIBILITIES:Kforce has a client in NYC that is seeking a Product Manager - Servicing Domain.Summary:We are looking for a Product Manager who will help us reinvent how our colleagues fulfill their technology needs while modernizing the support experience. As a Product Manager, you will be an integral member of a strategy team, helping provide insights on customer behavior and preferences while executing on organizational-wide global initiatives. Join us as we create a superior digital experience for our colleagues by delivering unparalleled support. We are looking for someone who can think strategically while consistently delivering incremental improvements to our global servicing experience.REQUIREMENTS:• Bachelor's degree in Business, Computer Science, Software Engineering or a related field• 5+ years of experience in a product management, business analysis, strategic planning, or related field• Strategic thinker with a strong passion for understanding and solving customers' needs• Strong customer orientation and proven experience translating customer insights into action• Proven experience in data analysis and analytical decision-making• Proficient working in Agile software development environment and fluent with Agile tools (Jira, other)• Superior relationship management and communication skills• Must be a dynamic thought leader with the ability to drive the product through change, evolution, and growth• A passion for technology, innovation, and driving a self-help culture• Must have a forward looking -growth mindset- with a focus on emerging customer service industry trends and technologies• Understanding of rapid and iterative development frameworks and familiarity with reporting/analytical applications such as MS Excel, Tableau, and/ or PowerBI• Experience working with rapid and iterative development teams strongly preferred• Basic knowledge or prior experience with scripting languages such as SQL or PowerShell a plus• Prior experience in end user computing, production support, or customer service is a plusThe pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.This job is not eligible for bonuses, incentives or commissions.Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. Product Manager (Servicing Domain)