Digital Tourism Specialist with Portuguese

Our client for this project is the world’s leading online marketplace for the vacation rental industry. The successful candidate will be an account manager for the market of your spoken language, meaning that on a daily basis, you will be responsible for the inbound and outbound, calling and management, of both prospective and existing customers. You will be in charge of consulting, advising, and providing pay-per-booking solutions to holiday-rental property owners to build long-term business relationships with them while optimising the quality of their listings and increasing their ROI.

Main Responsibilities

• Calling the Portuguese market during their business hours to optimize and assist accounts by supporting vacation rental property owners.
• Correctly match the best product to the customer’s specific needs.
• Nurture clients throughout the sales process, from start to close.
• Provide customers with excellent sales experience and build long-term business relationships.
• Use an array of systems and tools to provide best-in-class service.
• Meet the daily/weekly personal and team targets.
• Maintain an understanding of the holiday rental marketplace, including competitors.
• Some of your time may be spent on back-office activities, including systems logging, CRM management, benchmarking, and case studies.

Your Profile

• Fluent in the Portuguese language with written and spoken skills
• 1-year relevant experience in sales/pre-sales/telemarketing/lead generation or similar position is an advantage
• Strong interpersonal communication skills and a customer-centric approach
• Ability to work independently, proactively identify complexities, and maintain ownership of issues
• Ability to self-direct, as necessary, and make good judgments based on information available
• Familiar with or able/willing to quickly learn multiple internal systems
• Strong written and verbal communication skills
• Desire to learn & succeed
• Excellent telephone manner
• Ability to work independently and be self-motivated

We Offer You

• Full-time employment (12-month contract with 3 months probationary period)
• Fully paid training
• Working hours: 10:00 – 18:30
• A hybrid working option with the flexibility to work onsite and remotely
• 20 days of holiday + 3 free days after 12 months (1 extra free day for each year of employment after the 3rd year, up to 30 holidays maximum)
• PC Equipment
• 50% or 100% discounted Multisport membership (www.multisport.cz)
• Meal voucher allowance
• Social team building events and a great company culture
• A diverse international work environment with global brands in centrally located Karlin, Prague

Paid Training And Free Development

We provide full training in both sales skills and the business products of our clients. We share proven methodologies that are led by experienced trainers that ensure your success with us. Regular coaching sessions help you develop a career that prepares you for internal promotions and leadership roles within ICON Communication Centres.

Interested? Here’s The Process …

1. Scroll down and complete the application form below.
2. Recruitment screening call
3. Virtual interview
4. Follow-up interview/assessment
5. Hired!

Got A Question?

We’d love to chat with you! Email us at careers@icon-cc.com or simply call our Talent Acquisition Team on +420 221 709 204 for a chat!