Key account director

Director, Business Development & Key AccountsAustin, TX; Durham, NC; Arlington, VA; San Francisco, CA; New York, NY; Remote-USAMER App Media / Regular / HybridAt Digital Turbine , we make mobile advertising experiences more meaningful and rewarding for users, app publishers, and advertisers intelligently connecting people in more ways, across more devices.We provide app publishers and advertisers with powerful ads and experiences that captivate consumers, fuel performance, and help telecoms and OEMs supercharge awareness, acquisition, and monetization.In a rapidly evolving industry, we are constantly innovating and creating better paths of discovery to connect consumers, publishers, and advertisers across the mobile ecosystem.The Key Accounts & BD Director will be responsible for building customer relationships by providing solution-oriented and proactive client support.The goals for the position are to grow our partnerships with these top US partners in such a way that we deliver greater value and customer experience while meeting / exceeding their KPIs.Responsibilities :• Responsible for customer relationship, revenue growth, and expansion of product usage• Effectively manage a highly critical account(s) alongside several smaller accounts• Facilitate and drive all customer meetings on a regular cadence and lead all MBR / QBRs• Manage customer escalations, facilitate both internal and external communication on issues. Expected to manage sensitive communication with the customer.• Responsible for in-depth customer knowledge - includes details on territories, device trends, as well as customer priorities.• Be knowledgeable on all DT products to be able to effectively speak to clients about product suite & offerings• Manage business cases with FP&A team and present to the customer;• Monitor pacing and manage forecasting initiatives• Maintain a solid understanding of macro trends affecting the demand side of the business• Responsible for creating the strategy on upsells and growth on accounts• Assist in annual Planning to ensure our AOP initiatives support and map to revenue targets• Execute daily Account Management tasks to ensure customer needs are being met• Attend all internal pipeline and ops meetings to provide updates on accounts• Ability to respond to frequent demands of multiple customers - both internal and external.Required Skills :• 8-12 years of online media, or other advertising experience and knowledge of online ad serving with mobile advertising a strong plus• Ability to join a named account and make an immediate impact• Experience in Sales• Ability to work with a global and remote team• Ability to build rapport and grow relationships both via phone and in-person with all customers.• Very strong analytical skills and attention to detail• Basic understanding of advertiser monetization landscape and ad operations a plus• Prior experience doing partner development within the digital media strata is a plus• Strong written and verbal communication skills.• Ability to be flexible in regard to work hours to support customer time zones.• Comfortable with using large sets of data to craft a narrative that influences customer behavior.• Excellent teamwork and interpersonal skills• Comfort and experience with a fast-paced start-up environment• A positive approach to challenging situations• Strong problem-solving, influencing, and negotiating skills.• Professional maturity; high emotional IQLast updated : 2024-08-31