Digital Workplace Analyst - job 3 of 3

HNI Corporation is global manufacturer of workplace furnishings. Ours is a family of brands for the workplace and home dedicated to enhancing the spaces where we live, work, and gather. We pride ourselves on fostering an environment where we make a positive impact on others; upholding our beliefs in integrity, inclusion and belonging.

What we need:

We are adding a Digital Workplace Analyst to our IT Operations team in Muscatine, Iowa! This is a hybrid-position that will require regular onsite presence (three days a week) at our offices in Muscatine, IA.

We want to enable our users in the tooling available from the M365 application portfolio to ensure they have the right tools, the right training, and the right support. This role administers and provide L2/3 support to end users for our M365 and other applications. The role will work with other team members, vendors, and business partners to provide excellent customer service while ensuring our processes, procedures and data security are maintained.

What you'll do:

• Monitor, address, and resolve Level 2/3 support tickets regarding Microsoft applications, mobile device tooling, along with additional software in our environment
• Monitor, administer, and troubleshoot all L2/3 Microsoft 365 issues for SharePoint, OneDrive, Teams, and Power apps
• Maintain a high degree of customer service for all support queries
• Publish and maintain support documentation for supported applications
• Design, build, deploy and support Power apps such as Forms and Flows
• Apply best practices to application and system growth and enhancements

What you have:

• Bachelor’s degree or equivalent years of experience working in technology
• A minimum of 2 years of experience in M365 applications administration and end-user support
• A minimum of 2 years of experience with design, development, deployment of M365 Power apps
• Working knowledge of business analysis and requirements documentation
• SharePoint development as it relates to document management, site permissions, content types, configuring web parts, workflows, custom lists, central administration, and PowerShell
• Working knowledge of the principles of enterprise content management
• An understanding of IIS, Active Directory, and SQL

What you're good at:

• Ability to diagnose and resolve technical problems effectively and thoroughly
• Organizational skills to identify task prioritization and time-management
• Capable of working independently while also possessing strong communication and collaboration skills

We look forward to speaking with you!

HNI Corporation (NYSE: HNI) is a manufacturer of workplace furnishings and building products, operating under two segments. The workplace furnishings segment is a leading global designer and provider of commercial furnishings, going to market under multiple unique brands. The residential building products segment is the nation’s leading manufacturer and marketer of hearth products.

As one of the larger employers in Iowa, HNI Corporation was recognized in 2018, 2019, and 2020 for the diversity of our Board of Directors and was named in 2020, 2021, and #6 in 2022 as one of America's Most Responsible Companies by Newsweek.

How we act today protects how we live tomorrow. Check out our CSR Report here: https://www.hnicorp.com/social-responsibility

Diversity, equity, and inclusion (DEI), are not just core beliefs at HNI - they are operational imperatives. We value each other’s differences in experiences and ideas to solve problems and better serve our customers. Take a look at our DEI goals here: https://www.hnicorp.com/diversity-equity-and-inclusion

We offer Benefits on Day 1, including a new voluntary benefit, Daily Pay! To learn about all the benefits HNI has to offer visit www.HNIbenefits.com.

We also invite you to visit us at www.HNICorp.com to learn more!