Job details

Director, Account Management

About the role and our team:

The Knot Worldwide is seeking a dynamic and experienced professional to join our team as the Director of Account Management for our US B2B Wedding Advertising team. In this role, you will be responsible for overseeing a team of Sales Leaders and Account Managers, ensuring the successful retention and expansion of our customer base. You will be responsible for bringing and executing a playbook centered on meeting and exceeding account retention goals, accurately forecasting and committing to monthly performance, coaching and developing future leaders, and collaborating cross-functionally with Operations, Marketing, and Product teams. At your core, you should value accountability, and people development, and bring a metrics-based, performance, and data-driven mindset to your work.

Responsibilities:

Leadership and Team Management:
- Provide strategic direction, mentorship, and guidance to the team of Sales Leaders and front line Account Managers
- Foster a high-performance culture that promotes teamwork, accountability, and continuous improvement.
- Identify and develop future leaders within the Account Management team.
- Develop a weekly forecast to articulate current performance, and create systematic plans to accelerate or close the gap to goal.

Account Retention and Expansion:
- Develop and execute strategies to meet and exceed account retention goals.
- Monitor KPIs and proactively address any issues or concerns.
- Collaborate with the leadership team, leveraging relationships with Training & Enablement and Operations to identify opportunities for improved retention of our products and services.

Coaching and Development:
- Provide ongoing coaching and professional development to the Sales Leaders, ensuring their success and growth within the organization.
- Hold continuous performance discussions and provide real-time, candid, and constructive feedback to enhance individual and team performance.
- Conduct regular team meetings and training sessions with purpose, that drive results
- Join team members on customer calls and meetings as needed/appropriate

Cross-Functional Collaboration:
- Work closely with the Operations, Marketing, and Product teams to align strategies, address customer needs, and optimize processes.
- Provide valuable insights and feedback from the Account Management team to drive product enhancements and improvements.

Requirements:

Bachelor's degree or relevant experience
10+ years of relevant professional experience in relevant work experience, with 3-5 years senior Sales/Revenue leadership experience, with a proven track record of meeting or exceeding revenue targets, a plus if experience selling to small to medium-sized businesses
Previous experience managing and developing a team of Account Management leaders.
Strong leadership and coaching skills, with the ability to motivate and inspire others.
Track record of working through challenges, willing to ‘get into the weeds’ on pitch, process and procedures to diagnose problems and develop solutions
Strong background in SaaS space, ideally with online marketplace and/or online advertising/subscription products
Confidence in owning a line of business, making decisions and recommendations using a data-driven mindset, and leveraging change management skills
Open to feedback with the ability to “disagree and commit” and execute fully on a project/plan
High emotional intelligence, discretion, and professionalism
Excellent communication and interpersonal skills to build and maintain relationships with customers and internal stakeholders.
Demonstrated ability to work collaboratively across functions and departments.
Analytical mindset with the ability to leverage data and insights to drive decision-making.
Proactive and results-oriented, with a strong focus on delivering exceptional customer service.

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