Director Client Support

About This Role

Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

Position Overview:

The Director Client Support is responsible for leading the teams that handle the Operational activities of Discover Global Network's in the Americas region. This includes engagement strategies with external clients to maximize the value of those relationships. It includes providing operational and technical input on the strategies necessary to build this business, ensuring adequate resources are available to support the development and running of this line of business in accordance with our Premier Customer Support model. He or she is responsible for managing and developing a team of operational professionals and continuing to build key business relationships across several DFS functional areas. This individual will create a culture of effective risk.

As this role is focused on managing senior level external partners in South America and the Caribbean extensive external partner relationship management experience, strong end to end payment network knowledge and being a Fluent Spanish speaker will be critical to success.

Responsibilities:

• Leads a department which is responsible for the operational functions necessary to support clients and vendor business. Ensures that the team delivers results in accordance with the Premier Customer Service standards and SLAs.

• Develops an organization of strong operational professionals that have the high learning agility, technical aptitude and relationship management skills needed to support our Clients. Creates a high performing culture within the team which is based on relationships built on Trust, Respect, Freedom of Expression and a Common Commitment.

• Ensures adequate resources (production capacity) exists to support the on-going support activities and prioritized development projects needed to both support and grow the Payments business.

• Ensures an adequate control environment exists as well as fully supporting all First line of defense risk efforts. prioritization of incentive spend across all Payment Services leadership teams.

• Ensures financial forecast adequacy and accuracy of the P&L assigned to the team.

Minimum Qualifications

• Bachelor’s degree in Business, Marketing, Finance etc.

• 8+ years of experience in Operations, Customer experience or related

• In lieu of a Bachelor’s degree, 10+ years of experience in Operations, Customer experience or related experience

Preferred Qualifications

• Extensive external partner relationship management experience

• Fluent Spanish speaker

• Strong end to end payment network knowledge.

#LI-MR2.

Compensation:

The base pay for this position generally ranges between $147,000.00 to $223,400.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.

Benefits:

We also offer a range of benefits and programs based on eligibility. These benefits include:

• Paid Parental Leave

• Paid Time Off

• 401(k) Plan

• Medical, Dental, Vision, & Health Savings Account

• STD, Life, LTD and AD&D

• Recognition Program

• Education Assistance

• Commuter Benefits

• Family Support Programs

• Employee Stock Purchase Plan

Learn more at MyDiscoverBenefits.com.

What are you waiting for? Apply today!

All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights)