Director Commercial Operations

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You’ll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter’s products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives— where your purpose accelerates our mission.

Summary This position is responsible for managing all operational activities associated with Distributors and Wholesalers representing ~$6B in annual chargebacks and over $4B in sales for all Baxter business portfolios (Advanced Surgery, Hospital Products, Renal and the legacy Hill Rom businesses). This role leads a team of 15 exempt level employees who manage the chargeback process, new product launch set-up in the channel, pricing and price disputes, incentive payments and is accountable for minimizing the financial risk of $20M-$30M in open A/R annually. The position will work with the Trade team in building relationships with the Channel Partners to improve processes for all parties leading to efficiencies and better financial outcomes.

Additionally, the position must identify and implement best practices across business portfolios to increase efficiencies, focusing on operational excellence and complying with all business and legal requirements. Also responsible for integrating different business portfolios, strategies and key initiatives into the organization and measuring the achievement of goals resulting from either business acquisitions or functional consolidations. Key input in developing channel strategies and creating and executing agreements that align with strategic initiatives in order to optimize business results.

Responsibilities

Relationship management at all levels and across functions including; Sales, Marketing, Finance, Legal, IT, other Commercial Operations groups within all business portfolios as well as external customers(wholesalers and distributors).

• Drive process innovation to develop creative solutions, efficiencies and achieve results to enhance the customer experience.
• Demonstrate compliance with internal processes and procedures.
• Manage A/R risk and assist in the development and execution of action plans for resolution.
• Ensure proper controls are in place to minimize risk to the business
• Lead efforts to optimize trading partner relationships and maximize operational efficiencies.
• Establish and implement process and performance measures for the team.
• Manage multiple, complex projects with broad scope simultaneously both within and outside functional area.
• Act as a change agent both in embracing change and challenging the status quo among immediate team, peer group and senior leaders.
• Lead and coordinate all activities of the Channel Operations team. Drive continuous process improvements and organizational efficiencies.
• Ensure the continuous development and training of staff towards achieving individual and team objectives.

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all our employees, and we strive to be more transparent with our pay practices. To that end, this position has a salary range of $168,000 to $252,0000 and also includes an annual incentive bonus and equity target (strike if not applicable). The above range represents the expected salary range for this position. The actual salary may vary based upon several factors including, but not limited to, relevant skills/experience, time in role, business line, and geographic/office location.

The successful candidate for this job may be required to verify that he or she has been vaccinated against COVID-19, subject to reasonable accommodations for individuals with medical conditions or religious beliefs that prevent vaccination, and in accordance with applicable law.

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

EEO is the Law
EEO is the law - Poster Supplement
Pay Transparency Policy

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.