At HCSC, we consider our employees the cornerstone of our business and the foundation to our success. We enable employees to craft their career with curated development plans that set their learning path to a rewarding and fulfilling career.

Come join us and be part of a purpose driven company who is invested in your future!

Job Summary

This position is responsible for managing our Health Advocacy Solutions (HAS) customer service team. The ideal candidate will have experience and knowledge managing call center metrics and key performance indicators, staffing models, and leading cross-functional teams with the goal of delivering a great member and customer experience. Responsible for planning and preparing operating budget and operational effectiveness for areas of responsibility. Responsible for fostering a culture of coaching and development of staff. This position is also responsible for partnering and collaborating with our Product and Sales and Account Management teams to adhere to the Health Advocacy Solutions (HAS) product guidelines, and explore innovative opportunities to deliver an improved customer experience.

JOB REQUIREMENTS:

• Bachelor’s degree OR 4 years of business experience.
• 5 years of leadership or supervisory experience.
• Production management control experience, and knowledge of automated and manual systems.
• Budget experience.
• Knowledge of contract benefits, claim processing, and inquiry procedures, system logic or the processing system.
• Knowledge of federal and state regulations.
• Clear and concise verbal and written communication skills.
• Analytical and organizational skills.
• PC proficiency to include Word, Excel, PowerPoint, and Lotus Notes.
  

PREFERRED JOB REQUIREMENTS:

*Knowledge of the health care industry.

*Track record of delivering operational efficiency initiatives and goals

We encourage people of all backgrounds and experiences to apply. Even if you don’t think you are a perfect fit, apply anyway - you might have qualifications we haven’t even thought of yet.

Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!

HCSC Employment Statement:

HCSC is committed to diversity in the workplace and to providing equal opportunity and affirmative action to employees and applicants. We are an Equal Opportunity Employment / Affirmative Action employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Drug screening and background investigation are required, as allowed by law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.