Director, Customer Success

Code Climate empowers software engineering organizations to achieve excellence across people, process, and code with data-driven insights. Our Engineering intelligence products are trusted by thousands of organizations- from enterprises to startups - helping align engineering initiatives with strategic priorities, accelerate software delivery, and drive continuous improvement.

Code Climate is based in New York and was founded in 2011, by engineering leaders who were frustrated by decisions being made in the dark or by gut instinct. Code Climate envisions a world where technology leaders can drive business success through increased transparency, efficiency, and actionable data. Since the launch of our company, our automated code review tool, Quality, has helped over 100,000 developers improve their code bases. After nearly a decade, we launched our flagship product, Velocity. Velocity enables technology leaders to make confident, data-driven decisions that fuel elite team performances at scale.

Code Climate operates in a very technology + developer-heavy space. As we continue to grow, we are looking for a talented, data driven Director, Customer Success that values delivering world-class reporting and analytics that impact and define how engineering organizations operate.

Examples of Problems You'll Be Solving:

• Owning the customer journey and delivering customer outcomes.
• Report into the VP of the Customer Organization and will be responsible for developing and managing a team.
• Accountable for the strategy, development, and execution of CO programs to drive customer awareness, demand, and training for Code Climate's Velocity product.
• Own and operationalize customer advocacy programs.
• Own renewal rate and net revenue retention through upsell initiatives and contract renewals.
• Work closely with our sales executives, operations, marketing, product, and engineering teams as the voice of the customer.
• Owns and drives NPS metrics and reporting.
• Own CS operations including customer health, churn and upsell reporting.
• Grow and build best in class customer success team, practices, and culture.
• Partner with recruiting, people operations, and VP to rapidly scale the team.
• Partner with the VP, of the Customer Organization to develop career pathing and growth plans for your team.

You're Awesome Because:

• You understand what it means to be a true partner with your customers.
• You have the experience and ability to go from navigating a technical call with a CTO, or VP of Engineering, to easily chatting with a customer champion about their day to day.
• You are a leader of people, not a manager.
• You take the time to understand what motivates and drives every member of your team and you are their biggest advocate.

Working at Code Climate

• New York-headquartered startup with a hybrid working environment.
• Fast paced, high growth, start-up full of talented and mission driven individuals that love what they do.
• Competitive salary and meaningful stock options.
• Health, dental and vision insurance. We pay 100% of the premium for employees and 50% of the premium for dependents.
• Flexible and generous paid time off including an open vacation policy and parental leave.
• Opportunities to continue your professional development, including attending conferences.
• The best technology to get your job done.

Backed by leading VC firms, including PSG, Union Square Ventures, Foundry Group, Lerer Hippeau Ventures, and NextView Ventures, Code Climate has raised $66M in funding to date having closed a Series C round in August 2021.

Code Climate is an equal opportunity employer. Consistent with our mission of serving a diverse and global audience, we value a diverse workforce and inclusive culture which reflects that. We encourage applications from all qualified individuals without regard to race, color, religion gender, sexual orientation, gender identity or expression, age, national origin, marital status, disability, and veteran status.