Director, Enterprise Customer Success

About Datadog: 

Datadog is the world-class monitoring and security platform for cloud applications. We’re dedicated to creating, developing, and supporting our product and customers, allowing for seamless collaboration and problem-solving among Dev, Ops and Security teams globally. Built by engineers, for engineers, our SaaS product is used by organizations of all sizes across a wide range of industries to enable digital transformation, cloud migration, and infrastructure monitoring of our customers’ entire technology stack. Given the resilience of cloud technologies and importance placed today in digital operations and agility, Datadog continues to innovate and is well positioned for the long term. 

The Team:

Datadog's Customer Success team works to proactively drive adoption across our existing customer base through onboarding, up-selling and cross-selling. You will be responsible for advocating for the customer internally and focusing on the long term strategic relationship with customers while ensuring a positive customer experience. This team encompasses a range of Customer Success Managers and Customer Success Associates who work together to train and identify growth opportunities across our customer base to ensure satisfaction, successful product use, and customer retention.

The Opportunity:

We’re looking for a Director of Enterprise Customer Success with proven experience in leading multiple teams, coaching both first line leaders and individual contributors to success. Your teams are responsible for proactively driving adoption across our existing customer base through on-boarding and customer education. The team advocates for the customer internally and focuses on a positive customer experience. You will work alongside global peers and contribute to how we shape Enterprise Success teams. This is an opportunity to join a company that’s a leader in the space, and early enough to contribute impactful work. We were recently named on Forbes top 100 next leaders in cloud computing and on Deloitte’s Fast 500. This is an opportunity to join a company that’s a leader in the space, and early enough to contribute impactful work.  You will lead a team of managers and individual contributors in our US-East region, immersed in a fast-paced environment where you will be challenged, but will also immediately witness your contributions to Datadog and to our customers. 

You Will:

• Lead and further build the Enterprise Customer Success teams in the Americas as they to continue to evolve, ensuring we meet both the strategic and operational needs of our customers as we scale
• Provide strategic mentorship and guidance to your team of four first line leaders as they manage and coach teams of up to 6 Enterprise Customer Success Managers (ECSMs)
• Ensure successful development / education of Enterprise Customer Success Managers in your group 
• Assist recruiting efforts to find and hire top talent within your region. Coach new hires during on-boarding to ensure proper ramping of skills and capabilities.
• Enable your wider team to navigate and execute against a wide range of projects, working as a point of escalation cross-functionally
• Strategically partner with Datadog leaders in Enterprise Sales to ensure alignment and growth across existing and new customers
• Take ultimate responsibility for all Enterprise relationships and manage customer and team escalations

You Are:

• Experienced in 3+ years leading a Customer Success or Account Management team in the SaaS space
• Someone who has managed a high performing team of Customer Success Managers over 5+ years
• Confident in negotiating contract terms and overcome pricing objections for Renewal/Upsell opportunities
• Experienced in the B2B tech space or with subscription-based software preferred

Why You Should Apply: 

• Join one of the fastest growing global SaaS companies in the world, growing at an average of 67% year-over-year
• Best-in-class global benefits
• New hire stock equity (RSUs) and employee stock purchase plan
• Continuous career development and pathing opportunities 
• Product training to develop an in-depth understanding of our product and space
• Best in breed onboarding
• Internal mentor and buddy program cross-departmentally

Equal Opportunity at Datadog:

Datadog is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Your Privacy:

Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice.