We're a high-tech home security company that's passionate about protecting the life you've built. So, we've created a culture here that cares just as deeply about the career you're building. Ours is a no-ego culture of collaboration and innovation where those seeking their next challenge can find big opportunities, and make a huge impact on the lives of all those that we protect. We don't just want you to work here. We want you to grow and thrive here.
Well, we're growing and thriving. So, we need smart, talented, and humble people who share our values to join us as we relentlessly pursue our goal of ensuring everyone feels safe in their own home.
Responsibilities: Accountable for overall success of SimpliSafe's Monitoring Center in Richmond, Virginia. This includes setting strategic priorities to ensure adequate staffing across the site at all times, developing and meeting key Service Level Agreements and key metrics, and maintaining regulatory compliance for the site.
Success measures: You and your team will be measured by the successful scaling of Monitoring operations strategies, measured by key performance indicators like Response Time, Average Handle Time, Customer Feedback, and Schedule Adherence. We are looking for a leader who can identify key metrics of performance and create strategies to improve our efficiency, as well as the employee and customer experience within Monitoring.
Success will also be measured in how the work gets done. The Monitoring Site Director will need to consistently model our core values in all aspects of their work and ensure the team also reflects the same.This will be true both for customer treatment as well as employee and partner interactions.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Likewise, we are committed to full support of qualified individuals in hiring and employment. In keeping with this commitment, we will work with qualified individuals with disabilities to assess whether a reasonable accommodation may be provided to perform the essential functions of their role, absent undue hardship. If a reasonable accommodation may be needed to fully participate in the job application or interview process, to perform the essential functions of a position, or to receive other benefits and privileges of employment, please contact careers@simplisafe.com.
SimpliSafe is an American home security company based in Boston, Massachusetts. The company is committed to producing and selling professional home security systems and monitoring services.
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